Redneck9mm

[REDNECK9MM]

my razr has started breaking up real bad on calls no one can understand me.any ideals

[B33]

Have you done any phone Resets to see if that stops the Breaking up) Give that a Try,  Check you PRL see what is it might need to be Updated and it could be your Sim that is Causing it.. But try the Soft Reset and see what that does..

[REDNECK9MM]

did that didnt help.atleast i think that is what id

[tikibar1]

soft reset

     pull the battery while the phone is on, then hold the power button for 20 seconds

     put the battery back in and restart the phone

[B33]

Tik if has Maxx he can't ta pule the Battery him would Void the Warranty  Now if has the Bionic he's good to go b

[tikibar1]

Oh, crap!  There I go again, answering a question before I've had a full cup of coffee and not paying attention to which forum this was posted in!  Sorry about that!

[vzw_customer_support]

A good call connection is important REDNECK9MM. And tikibar1 had good intentions recommending that battery reset, but as B33 mentioned the Maxx doesn't have a removable battery. The best reset for the trouble you're describing would be reseating the SIM, which can be done by following the steps at http://bit.ly/AwpDvc . This way it not only refreshed the phone, but updates the PRL that B33 mentioned within about a minute of the phone powering up.

If the trouble continues, are you using any type of hands free (bluetooth, speakerphone, corded handset, etc) for the calls? Are you in a certain zip code when the breaking up occurs? Is it on every (incoming, outgoing, certain carriers, etc) call?

Thank you
JenniferH_VZW

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