SBCGLOBAL only showing Inbox/Trash in folder selection

[dstevens58]

Earlier (yesterday) I could hold and email and choose move and all my folders would show.  Now, nothing but Inbox and Trash folders.  Settings problem?  I haven't been able to find anything through search (yet).  I'm continuing on though.  Thanks for any help.

[vzw_customer_support]

Hey dstevens58!

Let's figure this out together! What changed on your phone inbetween all of this? Was the software udpated? Did you download an application? Were you using the default application on the phone for e-mail before or a 3rd party app? I would recommend deleting and re-adding the whole account and see if the correct settings come over for all your folders. Let us know!

Thanks!
MichelleG_VZW

Please follow us on Twitter @vzwsupport

[dstevens58]

Thanks for your reply Michelle.  I started playing around, trouble-shooting some problems and found out that after a couple of updates to the phone, everything started working as it had before.  So, I guess the moral to this story is that even though the phone may be new from the store, does not necessarily mean that it is up-to-date.