SMS inbox is empty.

[adelano90]

I've been having this crazy issue with my phone for the past few weeks just out of the blue. When opening my inbox, I'm told that I have no messages. It's completely empty. Now I know I have messages in there, because I was just texting somebody. I try to send out a message and nothing. I don't get a failed message, nothing. It just doesn't show up. When I restart my phone all my messages are back, except for the ones I tried sending when it was all wonky.

I originally thought that it was Go SMS messing up, even though I've always used Go on this phone. So I uninstalled it and went back to my stock messaging app. It continued to do it even in the stock app. So I gave in and hard reset my phone. It didn't help. It still does it. I've hard reset my phone three times hoping that it will fix it (even though I know that it probably won't if the first time didn't work). I usually have to restart my phone three times a day because it does it that often.

I haven't made any major changes to my phone at all in the past several months. I've used all the same apps for a long time. It's just out of the blue that this is happening. I've searched all over the internet for those with similar problems and I can't find any answers.

The phone is a Droid RAZR with ICS. It is not rooted and has never been rooted.

Please Help! And thank you.

[NuDroidUsrr]

  When you say you have to do a "hard reset", what exactly are you doing?

[adelano90]

Twice through the settings menu. "Factory reset". One of those times I kept my internal data. The second time I just wiped absolutely everything. The third reset was through my boot menu on start up. All factory resets where I had to add all of apps and accounts again on start up.

[NuDroidUsrr]

adelano90 wrote:

Twice through the settings menu. "Factory reset". One of those times I kept my internal data. The second time I just wiped absolutely everything. The third reset was through my boot menu on start up. All factory resets where I had to add all of apps and accounts again on start up.

    There was another cache area that the upgrade to ICS forgot to clear during the upgrade, and I cannot remember where it was, but it was on the boot menu. I will look around to see if I can find the info, but you might want to consider doing that. I don't think the factory reset cleared this area, but I could be wrong.

[tikibar1]

Are you thinking of the system cache clear?

Power down phone

Hold volume up/down & power simultaneously

Use volume down to navigate to 'Recovery', use volume up to select

Should see screen with triangle and exclamation point next to an Android

Press volume up/down simultaneously

Use volume rocker to navigate to 'wipe cache' and use power button to select

Once finished, use volume rocker to navigate to 'reboot system now' and use power button to select

[NuDroidUsrr]

  Yep, that's it... Thanks tikibar

[tikibar1]

No problem, Droid Usrr.

To the OP:  Clearing the system cache helps with various issues, so maybe it will help here as well; won't hurt to try since it doesn't take that long and won't wipe your data.

[adelano90]

Thanks. I found it and have done it. So now it's just a waiting game to see if my problems continue. But what is the difference between clearing the cache this way vs. clearing the cache with a third party app? I regularly clear my cache using App2SD, which I think now is App Manager 3. Do they not do the same thing?

[NuDroidUsrr]

  Yes, totally different. As tikibar1 mentioned, this is a system cache, and the ICS upgrade was supposed to wipe it out, but it did not.

[adelano90]

Well I cleared the system cache last night. This morning my messages did the same thing. But something told me to try something different to fix it. I put my phone into airplane mode, then back out of airplane mode. And low and behold, my text messages reappeared without restarting the phone. Obviously this isn't a permanent fix, but it gives more clues as to what the problem may be.

So what does this mean?

[NuDroidUsrr]

Putting it in airplane mode just shuts the radios off so there is no phone/text/data communication. It may shut off services, which would probably stop the text process, and then when you turn it back on, it starts it back up and works, which is what shutting the phone off would do.

  Do you have any task killers installed?

[adelano90]

I do not. I rid my phone of them a long time ago. And in my settings, I have it set to run the standard amount of background apps.