My Samsung s5 won't make or receive calls all of a sudden today. It used to work great. Now it goes straight to voice mail without ringing & it says "Dialing..." when I try to place a call, but it never connects. I have 4G service bars in my top notification bar. Wifi, texting & Internet work fine. Anyone know what may have come unplugged or disconnected inside of my phone? Please help.
I really need my phone to work!! I don't understand what'she going on & want Verizon to fix it! Frustrated... if anyone has any thoughts, I'll be watching for comments...
Khodo, we want you to be able to enjoy the services we provide. Let's take a closer look at your device to see why you are experiencing these issues. Have you attempted to power your device off and on?
HarleyE_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
Yes
Yes
Perfect. That is normally the first step in troubleshooting, Khodo. We areglad you already took that step. Our goal is to get your phone to work normally again.
Are you still having problems with it?
In the meantime, this link http://vz.to/MLDgRr provides some very helpful troubleshooting steps for you.
TamaraH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
is data connected?? settings/data
Start a new topic or ask questions in the open forum.
