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SoftCard not working on my Droid Turbo

LoLoone
Newbie
‎12-02-2014 05:23 AM

Hi all, I just got my droid turbo and I love it but the softcard app won't work.  When I go to create an account it says that the phone is not connecting to the 4G/3G network and it clearly is because I disable wifi and can see that it's on the 4G network.  Any advice?

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RushFan2112
Specialist - Level 2
‎12-02-2014 06:37 AM

Did you try to turn off WiFi then run the SoftCard App? It may need the 4G/3G network to set up and disabling WiFi while it is running isn't good enough.

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GalaxyClass
Master - Level 1
‎12-02-2014 06:46 AM

My SoftCard app will not do a complete set up without mobile data being on. Verizon uses their data stream for security issues I think.

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B33
Legend
In response to GalaxyClass
‎12-08-2014 03:05 PM

Just thought of this G.C. I wonder if using Soft Card feature on the Turbo Take a special Sim Card to make it function you might check at your local store to see if that's the case..

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JWAG12787
Enthusiast - Level 2
‎12-02-2014 12:13 PM

That's the issue I'm having now.  The problem is I turned wifi off, restarted my phone, am on 4g LTE, and still get the data.  Working with Verizon on that now, but not hopeful.  Might have to stick with Google Wallet only...

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JWAG12787
Enthusiast - Level 2
‎01-28-2015 11:07 AM

They got it fixed about a month ago.  No special sim card required.

Thanks Motorola and Verizon! Smiley Happy

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B33
Legend
In response to JWAG12787
‎01-31-2015 07:31 AM

That's cool to know..

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