Text messages from VZWNMN

[clavalleur20]

I just recently switched everything over to my Razor, in which I had a certified used phone mailed to me. I constantly get message from VZWNMN :1.

Does anyone know what this message is supposed to mean or how to get rid of it?

Thanks!

[lcb96744]

i get those to but i added it to my blocked list and now it doesnt bother me - thank goodness i have unlimited txt though

[#3]

Hi clavalleur20:

I'm here to give you information about these messages, and help you resolve this issue.  Here's what I know about the issue:

The 6250 message is a wake up message for the Sync & Connect email component of the Backup Assistant Plus (BUA+) service available on the device. If the device is capable and has the BUA+ client it should understand the 6250 message as the email alert update on the device and not display it as an unintelligible message. We are looking for reasons why the client may corrupt and display it as text. If the email end points are removed from the web (steps here) (see number 10 and 22) and then you re-add them on the device, it should correct the clients ability to interpret the email alert so it doesn't display as text. Give these steps a try, and the alerts should go away.

I hope that helps fix the issue. Let us know any updates once you try these steps.

Thanks,

MikeS_VZW

Follow us on Twitter @VZWSupport

[J-Mac]

I just went to My Verizon and removed the Backup Assistant Plus from my account. Shouldn’t that also stop the messages?

Jim

[B33]

It's ok to get Messages from Verizon once N while they can be Informative.  But dropping Back up assistance won't stop the Messages you will need to call C.S. an ask if they can block it. But i would say that can't be done but it don't hurt to ask...B33

[J-Mac]

B33, Really? It's OK to get messages from "6250" that say only VZWMNM:1, then VZWNMN:2, and so on till you receive 30 to 35 in a few hours? These aren't notifications that your bill is available online or anything like that.

And yes: removing Backup Assistant does indeed stop those messages, at least it has for me for now. As I understand it the automatic sync software is what is sending those messages every time you receive an email. When you remove the Backup Assistant you also remove the auto-sync.

What makes you say that it doesn’t stop them? What reference do you base that statement on?

Thank you.

Jim

[B33]

I get Messages from time to time From Verizon an that's what i was referring to, As to the one your referring to!  No i have never gotten this Message Nor do i Use Back up assistance of any kind i use Google for my Contacts an have since i got my Droid X back in 2010..b33

[Jeger]

I have absolutely no reason to use BUA+, I backup everything elsewhere and find it best not to have multiple copies of contacts.  There is no reason for email functionality to be a part of any sort of backup.  As it is now you cannot have email working on this phone through the built in client without using backup assistant.  I am not sure why this changed as it was working before?  How many people have signed up for paid versions of BUA+?

I have cancelled BUA+ and use the hotmail app as that is the only email I use.  Someone that needs to access other providers email service may not have this option and be forced to use BUA+, some may receive emails that include sensitive information that is not permitted to be stored on verizon servers, in this case a very important function of this phone is rendered useless.

Hopefully this issue will be fixed appropriately.  Verizon offers great service, the best phones, and generally the best customer service, moves like this where you are pushed into using features you may not want to get features you might need is not good business.

[abihuz]

Hi there, I tried exactly what you said by going to My Verizon and removing the two BUA and BUA+. My situation is slightly different, though. I had won a Droid Razr from Verizon and decided to try it out for a day so I activated it to my line and started connecting emails, setting up BUA and BUA+, not really knowing what it was. I decided I didn't like the RAZR so I switched back to my iPhone and as soon as I activated my iPhone again, I began receiving those text messages for every Yahoo email that I receive. After I activated my iPhone, I did a complete wipe of everything on the RAZR so I thought it would have disconnected all the emails I had synced. What can I do now? I've removed the services under "Change Features", but continue to get the 6250 text messages.

[clavalleur20]

Hi everyone,

I did not remove Back up assistant, but my phone starting acting strange and not updating my applications so I did a force reboot. Once I did this, all my apps would update and I never received any more texts with the VZWMNM.

I am sorry that is not more helpful, but I am so glad that it is fixed.

[enkeli]

Curious to see if there's anymore activity on this issue. Definitely appreciate Mike S's take on this issue. I've been through 5 Verizon techs so far - through Tier 2 of support. I'm trying this forum now, instead, because I'm getting tired of sitting on hold with Customer Service.

4 days ago I started receiving these VZWNMN:1 messages from 6250. I callled customer service and received a variety of answers in regard to stopping them:

#1.(Mario) I've blocked it for you, it will stop. - naturally, it didn't.

#2. (Kevin) send it to 7762 which is our Spam number and it will stop - naturally, it didn't.

#3. (Maria) it's part of back up assistant plus and if we remove back up assistant data and 'force close' the application on your phone, the messages will stop - again, no luck. I discovered - on my own - that if I removed all of the "additional" email addresses besides the gmail address my android is registered to, the text messages stopped. I did this in the interim because I do not have unlimited text messages and was getting upwards of 25+ VZWNMN messages a day.

#4. (Jasmine) told me to log into my verizon in the website and remove the back up assistant plus portion for email. easily was the most helpful tech yet. i did as she told me, and the messages DID stop - but upon attempts to re-load my alternate email addresses back onto my phone, began receiving the message "user has invalid status". I tried adding a yahoo and an additional gmail account through the email app on the phone. Both as a "yahoo" entry and as an "other" entry with no luck. Ended up letting Jasmine go and calling it a night because Tier 2 tech support was so busy I was on hold for 1/2 hour. Told them I'd call back the next day.

#5. (Paul) Tier 2 tech now. Very helpful, but, was unable to solve my issue. Told me to re-apply the Back Up Assistant email version to my account, and voila! My alternate email addresses were able to be loaded. BUT - the VZWNMN messages came back too. !@#$! Couldn't solve this issue.

So here I am, with JUST my android registered email address on my Razr, and no additional, because it isn't worth the maddening and constant text messages from Verizon about new emails. Why on earth was that a good idea? If you have a phone that has email capability, you ALSO have the ability to get notifications. These texts are worse than spam.

Any further advice? I've grown tired of spending all of my free time on hold with customer service, but would really love to have my two alternate emails back on my phone - sans VZWNMN texts.

[Softstar]

Same issue.  Has anyone from actually solved this problem yet?  It wasn't so bad a few weeks ago when it was just one or two messages a day.  Then it was one or two messages an hour.  Not it's way beyond that.  I've folled all the posts, turned on and off synch, removed and added email addresses, and still the problem is getting worse. 

Perhaps the real answer here is a switch to AT&T?

[tsquared]

According to Droid Life: The last two phones to have this issue were the Incredible 2 and Samsung Stratosphere. They said in there to check to see if you have BACKUP ASSISTANT PLUS. As these were the people targeted.

You can see if you have BACKUP ASSISTANT PLUS under your My Verizon.

Steps to find Backup Assistant Plus:

-Log into your MyVerizon account (best to do this on the computer)

-Go to the My Verizon Drop down

- Change Features

-Pick the phone you have

-Next

-Look for the Cloud storage Media Under that it has the BACKUP ASSISTANT PLUS make sure yours is not clicked.

** I have already fixed mine and have not recived any txts. **

***If yours looks like this already then let me know and I will try to do some more digging. ***

Follow the steps to finish the request.

Hope this helps.

Have a great rest of your day

[Jeger]

Everyone should know that if you do this, any email you had setup with the default email client will cease to function.

[J-Mac]

I had already done this, however Backup Assistant still shows on my Razr. Any way to remove it from the phone? Or at least turn it off?

BTW, I have the same issue with email; can't get it to work now - says "User is invalid". Think I might have to wipe this thing and start fresh...

Jim

[jrcdpm]

Verizon does not seem able to solve this problem.  I get a different answer from tech support every time.  The latest is that a help ticket was finally opened yesterday (6/14/12) and it takes 3-5 business days to solve the issue.

I think this is unacceptable.  I believe they are probably inadvertently violating the "can spam" act.  I think a good attorney could file a class action suit on behalf of Verizon customers.  I have gotten different answers every time I talk to tech support.  Supposedly my last conversation was with the highest level of tech support--but she said tech support does not solve the problem--a help ticket must be created and then someone else solves the problem??? If not tech support then who?

Everyone is friendly and apologetic but it does not make up for the annoyance and the time I have spent trying to get this resolved.

[DroidudeAZ]

I spoke to a Level 2 tech the other day and asked her about it. She said that Verizon is aware of the issue and is working on a solution. She issued a help ticket on the issue. She seemed very competent.

[Cody21]

Got my first 1 of these messages just now ... 

[B33]

Cody The only Text Message i have gotten in the Last Few weeks from Verizon was the One Stating VZ Navigator an how can use it an the the Cost after the free promotion witch is $4.99 b33

[tas02]

This started happening to me on my Razr Maxx a couple of days ago. I tried turning off BUA+, but I'm still getting the messages, several a day and sometimes several an hour.

This appears to be the thread with the most recent posts, but if there's a more relevant one, please let me know.

Thanks.

Tom

[B33]

O Yuk that is No Fun: i think a Call to Customer Service is in Order.. Call 1-800-922-0204 option 3 When the Promps Start Say talk to a Representative.