The update could not be validated. Please try again

[dscott]

I tried downloading the ICS software earlier this morning manually (About phone, updates) and I keep getting "The update could not be validated. Please try again." Anybody knows what the problem could be.

[bershing]

It might have something to do with a million users all trying to do the same thing.

[Cody21]

Has your phone ever been rooted. Did you buy it new or used. Used phone are a hit and miss on whether they have been rooted or not. Many advertise no because they THINK they put them back to stock.

You can try rebooting your phone (Power + Vol down key for 8-10 seconds or until reboot). Wipe Data Cache Partition. Not sure any of that will work, but if nothing to lose by trying.

[3300MHz]

mine is doing the same thing. i'd imagine it will be fixed shortly. let me know if yours ends up working.

[Defcon1]

Same here, I've tried downloading 6 times, same issue. Going to call support.

BTW:  My Maxx is 100%  stock, so root is not the issue.

[UV830]

If you do contact Tech Support, please come back here and let us know what they say. 

There seems to be more than a few of use with the same issue.

Thanks....

[dscott]

contacted tech support, they referred me to Motorola tech support. Motorola advised me to do a factory data reset then try again. Currently in process..

[Cody21]

What is the current Build & System Version appearing on your phone ??  Settings / About Phone

[taylormcc]

Im having the same issue:

Build 6.5.1-167_DHD-14_M3-8

System version 6.12.181.XT912.Verizon.en.US

Thanks!!!

[Cody21]

That is definitely ICS ...   On the MAXX it should be :

Build 6.7.2-180_DHD-16_M4-31

System Version 6.16.211.XT912

very strange ...  almost looks like you got a "partial" download or something.  Will be curious to see what VZN Tech Support says/does to resolve this.

[Cody21]

FYI  ... this seems to be somewhat of a widespread issue with more than a couple users seeing this issue. The 'fix' so far seems to be a Factory Reset (apparently no need to FORMAT your storage cards though)  ..  If I hear of any OTHER solution I'll post it ..  but for now, if you're in a hurry, a FR may be your fastest solution.  (Assuming your phone is stock of course).  Good luck everyone.

[reico]

I am having the same issue. What a bummer.

[reico]

how do you factory reset and what info would i loose if i did it?

[Cody21]

You will have the option to Format you data card & internal storage ...  If you do that, you will lose everything - so make sure you copy any data, pics, music, ringtone, etc off beforfe starting ...  You will also have to totally set up your phone again - all of the APPs will get reloaded after your initial logon to the phone ..

B33 did a nice job in documenting the HOW TO :  https://community.verizonwireless.com/message/800326#800326

[reico]

thanks

[reico]

Factory reset worked. Thank god i backed up angry birds or the phone whould have had a acident.lol

[dscott]

https://motorola-global-portal.custhelp.com/app/answers/detail/a_id/77256

[Defcon1]

Working the issue with a level two tech, will report back shortly.

[steely]

Defcon1 wrote:

Working the issue with a level two tech, will report back shortly.

Thanks.  Hopefully you'll be reporting back with a solution...or at least some useful information.  Looking here and in the Motorola forums I see this is a widespread issue.  I want ICS as much as the next guy but I'm not willing to go through the hassles of a factory reset.

[Defcon1]

Bad news.. Tech tried everything, pulled sim card reset, tweaked commmunications etc. with no luck. It looks like a factory reset or phone swap is my only option to get the update. I only purchased the phone 4 weeks ago so I'll try the reset.

Apologizes for taking so long to come back and report, I've been on the phone with Tech support all this time

[lukerobi]

any news?

I am having the same problem... I have tried downloading it about 12 times today!  If anything.. I am just loading up verizon's servers as a way to say screw you.