My company has provided everyone with new RAZR M phones. My phone has the 4.1.1 OS. Several co-workers have set up a simple SmartAction to disable mobile data when their phones are connected to a wi-fi network. Here are the steps they took:
SMARTACTION >> CUSTOM >> TRIGGERS >> WI-FI NETWORK >> ANY WI-FI NETWORK >> ACTIONS >> SET MOBILE DATA >> TURN MOBILE DATA OFF
When I attempt to set up the same SmartAction, I can select the "Wi-Fi Network" trigger, but the "Set Mobile Data" action is disabled (dimmed out). When I select the action first, just the opposite happens: I can select "Set Mobile Data," then "Turn Mobile Data Off;" however, when I go to select the trigger, "Wi-Fi Network" is disabled.
I have killed all other SmartActions that had been setup on my phone, so I don't believe this is the problem. The phone seems to think that my trigger/action choices are in conflict. The maddening part is my co-workers are not experiencing this issue and they have the same exact phones.
I am new to the Android OS, so it is entirely possible I am missing something simple. Can someone help me figure this out? It's driving me nuts!
Thanks for reaching out to us, topcat1962.
It can take some getting used to when it comes to operating a new phone with a new Operating System.
I was able to duplicate the steps you have provided me with.
I want you to soft reset the phone to see if it is still problematic.
http://bit.ly/PLtWM9
Tamara H.
Follow us on Twitter @VZWSupport
Start a new topic or ask questions in the open forum.
