Yesterday afternoon My Uncle got my a Razr from a friend, I checked it to make sure it wasn't stolen and it wasn't, and when I tried to call or text, I was met with an automated message saying, "I'm sorry, but we're unable to authenticate your phone." I was instructed to try again later, and if that didn't work to try dialing #8899. I tried again a moment later, and still did not work. I got a new Sim card and called they had to file some report for it. also I have the signal bars, but nothing next to it so I can't Use it basically. It said 4g lte at one moment but went away and hasn't showed up anymore. Please Help!
Hi Maccer06,
How nice that your uncle got you a Droid RAZR! I regret to learn of the trouble you are having and I'd love to help. Are you still getting the authentication recording or is everything activated and you are now able to use the phone? Please let me know, so I can make sure you're OK. Thanks and have a good day!
Christina B
VZW Support
Follow us on Twitter @VZWSupport
you didn't mention, did you dial *228/1 to activate?
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