Updat failure

shadowdragon84

I have tried an update on my razr maxx5 times each time its an failure any tips???????

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Jen4Auburn
Enthusiast - Level 2

This may or may not help you, but before I install any updates, I ALWAYS do a factory data reset, then, before setting accounts or apps up, immediately install the update, then do ANOTHER factory data reset. I then set-up my accounts, apps, etc. I also set my apps up from scratch - not using the back-up. It's a pain, but I've never had any issues since I started doing it this way.

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vzw_customer_support
Customer Service Rep

shadowdragon84, I trust that the 6th time will be a charm. Try deleting any unwanted applications, call history, e-mails and text messaging threads to free up memory capacity. I trust that this will allow the software update to complete. Keep us posted.

For more support for your device, access our website, http://bit.ly/y5iuoj

LasinaH_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT

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