Hello,
Early this afternoon my father got the newest operating system update for his droid razr (Jelly Bean?), I have the same phone and decided to download the update. Unfortunately, when I attempted the update, the system update recognized there was an update and I began the download, but it gave me a notification saying that the download was waiting for wifi in order to begin the download. So I turned on my wifi (I have unlimited data so I tend to keep the wifi off because normally my wifi in my dorm is spotty). It then said that the download was suspended and would resume shortly. Shortly came and went, and it never resumed. I tried powering down and restarting, it said the update download failed, and I tried the update download again and came to the same result. I then turned it off and restarted again, went to the system update, and it said that the device was up to date, though it never updated! Did my phone just give up and call it a day!? My last phone nearly destroyed itself during the Ice cream sandwich update, and I needed to return the phone after calling through 2 levels of verizon tech,and 2nd tier tech at motorola. I do not want to have to this again with this phone. Why is this happening??
Should I wait for the update to come back? How do I jog the phone's memory so to speak so it finds the update again? Is there anything I can do?
Thank you for time and consideration. Any help will be appreciated.
I just had exactly the same experience. I'm betting that Verizon or Motorola determined there was an issue with this update right after release and pulled it back. Of course the odds of anyone at either company being around to confirm this before Wednesday are about the same as Santa delivering the update personally on the sleigh...
Thanks, that's what I thought might have happened, I guess we'll wait and see, might have to wait until after new year's...oh well
Also, I just looked at my father's updated phone and you cannot open Google Play, it simply stops running upon opening and closes immediately. This is the only major bug that I noticed, but that is certainly enough reason to pull the update, actually glad I didn't download it.
reboot the phone and your play store will work.
only issue i see so far is bluetooth file sharing is not working.
I got the same update and now it won't connect to my home WiFi....
I also did the update on my Motorola Droid Razer Maxx and it could not connect to WiFi. It finds the wireless router but never connects. Also when I click on the voicemail icon it says it is signing in and sometimes says voicemail is not available. I checked with the Verizon tech support and they had me do a master reset and it did not fix the problem.
Called Verizon and apparently Motorola did a premature software update which messed up everyone's phone who downloaded the update. Verizon's solution was to give me a replacement phone as there is no fixed for the bad update.
Good luck with that
And I thought I was the only one
Any further news on this? I had the same thing happen.
Had the same problem Dec 24th about 6:00 pm eastern time. I received a message stating a system update was available. I began the download and had the same notification stating the download was waiting for wifi in order to begin the download. I turned on WiFi, download started than download failed with an error (Download Failed). I also went to updates and tried the download again and had the same response (Download Failed). I tried turning the phone off and back on and also had the same (Download Failed) error. The update stated the download was about 350 MB,
I checked again for updates and this time the message returned was "device is up to date". Verizon must have pulled the update from their server...
I plan on calling Verizon on Wednesday....
I have been waiting for the JB update and have been checking furiously and decided that it will happen when it happens, man I have the Favor of God because it never gave me the update. I am truly blessed. I will wait for the bugs to be fixed and be patient!
Schedule was updated two days ago; still no official word on an 'official' release date.
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