Verizon is the last carrier send out the Moto X update. How long will it take?

[rader023]

Sprint, T-mobile, and AT&T have already pushed their update. Verizon continues to have a phone that cannot be used as a phone. When will the update come? Does this mean that Verizon cares the least of all the major carriers and has the worst customer service?

[Hanoverfiste]

Obviously the Moto X is cutting into Droid sales.

[rader023]

Do the new droids have similar issues? I would think they would want to avoid returns at all costs, but that is thinking rationally.

[Ann154]

Are you sure that Sprint and AT&T has released the update on their carrier branded Moto X? When I search the Motorola site, all I get is the update for the T-Mobile version. https://motorola-global-portal.custhelp.com/app/answers/detail/a_id/96073/p/30%2C6720%2C8696

https://motorola-global-portal.custhelp.com/app/answers/detail/a_id/94927/p/30%2C6720%2C8696/kw/Upda...

[rader023]

Here is Sprint. Sprint is CDMA and LTE. Same as Verizon. Except they as smaller with less profitability and resources. But they apparently care more about their customers. If Sprint is out i see zero reason Verizon cannot do the same.

https://motorola-global-portal.custhelp.com/app/answers/prod_answer_detail/a_id/96161/p/30%2C6720%2C...

[Ann154]

Motorola must have just updated their pages in the last 12 to 24 hours. One of the links I posted has since been updated to reflect the Sprint update. There are still two other carriers listed besides Verizon Wireless that has to release their own update before VZW is considered the last to push it out.

[gregh145]

Verizon will be last. At&t has already started their soak test. Verizon has not even acknowledged a new update is in the works.

[Ann154]

gregh145 wrote:

Verizon will be last. At&t has already started their soak test. Verizon has not even acknowledged a new update is in the works.

AT&T hasn't officially acknowledged their update either if it is still under the soak test.

[gregh145]

A soak test to me is enough to acknowledge an update is in the works. All

three carriers have confirmed there is an update for the Moto X. If

Verizon sticks to their update practices this update will come months

later. Even later for the other Droids that share the same software.

[Ann154]

gregh145 wrote:

A soak test to me is enough to acknowledge an update is in the works. All

three carriers have confirmed there is an update for the Moto X.  If

Verizon sticks to their update practices this update will come months

later. Even later for the other Droids that share the same software.

Motorola is administering the soak test not AT&T.

[gregh145]

No one said At&t is administering the soak test.

[Hanoverfiste]

and how is this relevant? It's still getting pushed to At&T customers

[Ann154]

Hanoverfiste wrote:

and how is this relevant? It's still getting pushed to At&T customers

It is quite relevant. The only users getting the soak test version on ones in the Motorola owners forum. You have to get the invite to participate in the test. It hasn't been released yet to the general population of AT&T customer. Motorola decides who gets the test and who doesn't. They are the ones administrating the test. Until they and AT&T are satisfied, the update won't be available for the rest of the Moto X owners on AT&T.

[rader023]

Its not relevant to the question I asked, when is Verizon getting the update to its customers. So no its not relevant. It may be semantics as to weather my statement was correct, but that just shows how pathetic Verizon is, it doesn't really mean anything. If you or Verizon want to compare VZW to ATT well then you are REALLY in trouble. Why doesn't Verizon lead and delight its customers instead of abuse and disappoint them? Do you have an answer for that? 24 months, if it wasn't for the rest of the people on my plan I would be gone now.

[Hanoverfiste]

No matter how the CL's try to spin it... SPRINT,ATT and TMOBILE have access to the update

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Message was edited by: Verizon Moderator

[Ann154]

Hanoverfiste wrote:

No matter how the CL's try to spin it... SPRINT,ATT and TMOBILE have access to the update

Still not the LAST carrier though.  The cycle is never-ending and all it is people "wanting" something and complaining when they actually get it.

<< Personal comments removed >>

Message was edited by: Verizon Moderator

[Hanoverfiste]

<< Personal comments removed >>

Message was edited by: Verizon Moderator

[rader023]

The phone doesn't work as a phone. How could it be worse? It couldn't! And every carrier can test it faster. Stop standing up for Verizon and admit they **** at releasing updates. They just do not care about customers. Just our money. In a perfect world the would switch to voLTE and I would NEVER have to buy a phone from them again. Just use their network which is the only thing they have ever shown themselves to be good at.

[rader023]

*whether, LOL

[Hanoverfiste]

That's if they even get it

[demmo86rt]

There's no reason why they wouldn't.