Visual Voice mail / Voce mail Problems Razr Maxx Help !!!

[bkuczyns]

I am stuck between visual voice mail and regular voice mail when
I press the voice mail icon it brings up a screen for visual voice mail and ask
for password, but when I put in my password it says it is invalid please change
or dial *86 and when I do *86 it works fine. I just want to go back to being
able to press my voice mail icon and it dials * 86 I have looked and even call Verizon
tech support to try to uninstall the visual voice mail but there is no option.
It is like visual voice mail is half way install and cannot be uninstalled? Has
anyone had this happened?

[#2]

Hi bkuczyns:

I'd be happy to give you a few steps on your voicemail predicament. Here's what I would do first: Settings> Applications> Manage Applications> All> Voicemail> Force Stop/Clear Data/Clear Cache (if available). Once you clear all that, go back to your home screen and click on the Voicemail icon again. Once you do this, it should prompt you to subscribe to Visual Voicemail or simply call voicemail. Another way to do this is to bring up the dialer, press and hold the number 1. It should prompt you to either call Voicemail or Visual Voicemail.  Choose voicemail.

Also, please ensure you are not subscribed to Visual Voicemail.  You can see this under the features for your mobile number in My Verizon $2.99/mo.

Let us know if this works for you or any other details/steps that you've tried.

Regards,

MikeS_VZW

Follow us on Twitter @VZWSupport

[bkuczyns · Accepted solution]

Thanks but it fixed itself