Voice Command does not function anywhere on phone

[Slappy64]

Have owned the RAZR MAXX HD for two weeks.  Voice Command functionality does not work regardless of whether I try to open it from the apps list, dialer, or contacts list.  The error I get reads as follows: "Unfortunately, Voice Command has stopped."  If I use the Google Now microphone it does seem to work on a limited basis for certain contacts.  Would really like to use the phone hands free while driving but the lack of voice command functionality prevents this.

[vzw_customer_support]

Lets show that Voice Command who's boss, Slappy64! I know you've had this phone for just a short amount of time. When did this begin? Have you downloaded any new apps recently? Please enable Safe Mode (steps http://bit.ly/P8of9A) then try the Voice Command. If this works properly again, we can determine that there is a corrupt application causing the trouble. Keep me posted!

Thanks,
AdamE_VZW
Follow us on Twitter @VZWSupport

[earrington]

I am having the same problem with a Droid Razr Maxx I've had for a few months now. It has been happening occasionally for several days but today I cannot use voice command at all. I use the VC from my plantronics bluetooth to make calls while driving, of which I do a lot. I tried starting in safe mode as suggested but to no avail and I have not installed any apps lately.

[churbin]

I have the same prob with my droid 4. i have tried reboots and safe mode. i also saw that rolling back updates to gmail worked for some people. that didnt help in my case. i have even gone through "manage apps" and stopped every application i could. no joy.  any other suggestions.

[TCampbell]

Fixed it!  I had the same problem today with my Droid 4 and search the internet to find some answers.  Techs were saying that you cannot roll back updates for the OS  and what not but that is not true.  I found a free App on Google Play that did backups and restores for apps and the OS.  Even though it was too late to have a restore to go back to, I was able to see all the updates and loads that had happened today and uninstalled them from within the program and it did roll them back to the previous versions.  I had to uninstall Google Search, Google Play Books and Zillow. and then my Voice Commands would work again.  The error I was receiving when I tried to voice command was "Unfortunately Vioce Commands has stopped".  I hope this helps someone.  NOt trying to sell anything but the App that worked was AppMonster Free Backup Restore.

[capsgt]

I just started running into the same problem today on my DROID RAZR MAXX after some updates as well.  It looks like it is in the update to Google Play Music.  If you go into the marketplace, pull up your apps and go to Google Play Music, click on uninstall.  It will not uninstall the program (as it is a system program), but will instead remove updates.

After uninstalling this update, voice commands began working again.

[earrington]

Thanks, capsgt. That worked for me too.

[B33]

Yup i had to update mine too.!  mine worked i'll say alright before updating it i'll see how it Does afta afta. b 

[NAM37]

I have a Droid RAZR and this just started happening to me yesterday. Uninstalling Google Play Music fixed my problem. Thanks.

[B33]

Clearing the Phones System Cache after doing updates can help as Well as clears the old files of the App and helps set in the new one's when the app updates.. 

[B33]

I'm seeing the Issue.. We'll try Clearing the Cache if that doesn't work we'll do the Uninstall ). On the updated Google Pay App they have it to wear you can pay a Fee for so Much time for Music in do that it may have cause this issue with the Voice Commands..

[delong77]

Droid Bionic, uninstall of Play Music worked for me too. Thanks for the suggestion.

[B33]

Well Google messed this App up big time.. tried doing the reload and it's in the Wata..

[Sjmitchell]

My Bionic did the same thing...did the uninstall on Google Play Music and it now works

[NAM37]

Unfortunately... it just automatically re-updated and now it's broken again.

[capsgt]

You should be able to uncheck the box for automatic updates on the app to prevent it from automatically updating.  You will have to be careful to update apps one by one instead of clicking "Update All" until they resolve this though.  Other than that, just uninstall the updates again and you should be good to go.

[Ratboy666]

Uninstall the updates for Google Play Music, then select Disable in the same window. It won't re-update.

[B33]

It's and issue that Google is going to have to Fix when the G.P.M app is Installed it shuts down Voice Search i tried it Different ways with the same Results) The Best thing Now to Do is Call Customer Service and even though they may say thay can't do Nothing they can Trouble Ticket the issue to Google so it's fixed i think allot of the Issue lies in the new Design of the App..

[churbin]

I uninstalled updates one by one and it started working right after i remove google play music. thanks for the help!

[srackcpa]

Thanks Capsgt. This worked for me as well! Reverted back to factory settings on Google Play Music.

[vortec]

fixed my droid also thanks capsgt