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WPA secured wireless problem

tmor
Newbie
‎03-18-2012 10:56 AM

Razr won't connect to my WPA secured wireless, goes through authenticating, remembered, and then disabled.  Any tricks to recommend?

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bearone21
Legend
‎03-18-2012 06:21 PM

try wep

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TominqueBo_VZW
Verizon Employee
In response to bearone21
‎03-20-2012 02:01 PM

Hello tmor,

I would like to assist you.  Has the Razr connected to the WPA before?  Can the Razr connect to other wifi connections?  Is your router able to connect to any other device?   I would first suggest to tap and hold the network name and choose forget network and re-add it and test again. (Disconnect any other devices that may be connected to same network first)  If this is unsuccessful I would attempt to reset your router and complete the first step again.  Please let me know your results and the answers to the questions above as well.  Thank you.

TominqueBo

VZW Support

Follow us on Twitter at @VZWSupport

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