What should I do about a frozen device?

[ccoon]

my droid froze up!  tried the reboot process by pushing on vol. and power button,  it does reboot, but back to the same screen that wil only let me make emergency calls! GRRRR!  suggestions?

[vzw_customer_support]

Oh no, ccoon! That's awful. If this has not yet been resolved, please allow me to help. I need to know more about what you're seeing. I see that it reboots, but that it goest back to the same screen each time. Which screen does it return to? Has the device been damaged in any way?


DionM_VZW
Follow us on Twitter www.twitter.com/vzwsupport

[ccoon · Accepted solution]

I had to go to a Verizon dealer and they ended up doing factory reboot. Working for now. No damage to phone when it froze up had been downloading an app and few min. later it was froze. Thanks.

Sent from my Verizon Wireless 4G LTE DROID

[vzw_customer_support]

@ccoon,

Thanks for keeping us posted! I'm glad the hard reset fixed it and your phone is now working.

JohnB_VZW

Follow us on Twitter @VZWSupport

[B33]

I've learned allot from the Following information that I've provide below,  Hope it helps ya as it has done for me. b33

Follow these Links.. they can help you learn allot.

https://motorola-global-portal.custhelp.com/app/product_page/faqs/p/30,6720,8882/#/how_do_i

https://motorola-global-portal.custhelp.com/app/product_page/faqs/p/30,6720,8882/#/how_do_i

https://motorola-global-portal.custhelp.com/app/answers/prod_answer_detail/a_id/95447/p/30,6720,8882...

[tikibar1]

Try turning off the phone, removing the SIM card (be careful not to touch the gold contacts), waiting a few minutes, then reinserting the SIM card and turning the phone back on.  If that doesn't work, try a new SIM card (they're free at your local Corporate Verizon store).