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Where can I get a Droid max X 2 replacement screen?

AMY_JIMSHOMEIMPROVEME
Newbie
‎12-03-2017 04:52 AM

How do I replace screen

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vzw_customer_support
Customer Service Rep
‎12-05-2017 05:14 AM

AMY.JIMSHOMEIMPROVEMENT

 

I'm sorry to see there is a problem with your screen that requires a replacement. The Droid Maxx 2 came with a Screen Insurance Replaement for devices that were purchased between 10/13/14 - 6/30/16.

This Screen Assurance Program offered 1 free replacment within 2 years from the date of purchase for cracked, scratched or broken screens, free of charge.

 

We can certainly check your options for this replacement option.

 

If you do not qualify for this program, we can also check to see if you have an insurance option on your account which will replace the phone for you when you file a claim with Asurion. http://bit.ly/1rGZNyn

 

I have just sent a direct message in order to get more information.

 

 

TamaraH_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Ann154
Community Leader
Community Leader
‎12-03-2017 05:13 AM

You should look for a third party repair shop.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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AMY_JIMSHOMEIMPROVEME
Newbie
In response to Ann154
‎12-03-2017 05:20 AM

Thank You it seems Verizon just wants to sell you a new phone

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vzw_customer_support
Customer Service Rep
‎12-05-2017 05:14 AM

AMY.JIMSHOMEIMPROVEMENT

 

I'm sorry to see there is a problem with your screen that requires a replacement. The Droid Maxx 2 came with a Screen Insurance Replaement for devices that were purchased between 10/13/14 - 6/30/16.

This Screen Assurance Program offered 1 free replacment within 2 years from the date of purchase for cracked, scratched or broken screens, free of charge.

 

We can certainly check your options for this replacement option.

 

If you do not qualify for this program, we can also check to see if you have an insurance option on your account which will replace the phone for you when you file a claim with Asurion. http://bit.ly/1rGZNyn

 

I have just sent a direct message in order to get more information.

 

 

TamaraH_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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