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black screen. It vibrates when I try to use my finger print and I did hear it power on. But there screen is black?
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I did power off and hard reset. But because the screen is black it was a guessing game. I did co tact customer support and they are sending me a replacement under warranty. There isn't any damage. They said sometimes these things happen ? But thank you
SMILEYSUN1,
That is definitely odd and we want to ensure that your device is working as it should. Since this began have you powered the device off and back on? See how to perform a soft reset here https://www.verizonwireless.com/support/knowledge-base-205269/. Also, since this started has there been any damage to the device?
AdamG_VZW
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I did power off and hard reset. But because the screen is black it was a guessing game. I did co tact customer support and they are sending me a replacement under warranty. There isn't any damage. They said sometimes these things happen ? But thank you
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