Why can't I Transfer Photos From my Droid Razr to my Desktop?

hba123
Newbie

I transfer photos from my Droid Razr to desktop with USB cable every day or so.  For the past few days, I have been unable to do this.  I keep getting the message that there are no new photos when I know that there are.  Please help.

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Ann154
Community Leader
Community Leader

Try changing it to the camera option or a different USB port.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Ann154
Community Leader
Community Leader

Have you checked the phone notification shade to verify the USB connection type it set correctly?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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hba123
Newbie

Hi.  Yes, it is set to Media device MTP as it always is.  Very frustrating.

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Ann154
Community Leader
Community Leader

Try changing it to the camera option or a different USB port.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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hba123
Newbie

OMG  That worked.  I am not great with technology so would you tell me what that did, what the difference is?  Thanks so much!!

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hba123
Newbie

I switched to camera option,

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Ann154
Community Leader
Community Leader

It is a different protocol configuration for the computer and the device to "talk" to each other.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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hba123
Newbie

I see.  Once again, thanks so much for helping me!!  Have a nice weekend.

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