1 Solution
My Droid updated to 23.3.24.en.US on October 30th and now the phone takes minutes to find any wifi sources, it will connect, but then suffers a connectivity issue where it will not access anything through that connection, even though it shows connected to that source.
Does anyone have any solutions to this issue?
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Sounds to be a good candidate for a backup and factory data reset. If you don't want to do that, you may try running in safe mode, which will let you know if it is an app that is causing the issue.
Restart the Device in Safe Mode - DROID Mini / DROID Ultra / DROID Maxx by Motorola
Sounds to be a good candidate for a backup and factory data reset. If you don't want to do that, you may try running in safe mode, which will let you know if it is an app that is causing the issue.
Restart the Device in Safe Mode - DROID Mini / DROID Ultra / DROID Maxx by Motorola
My Maxx was stuck on 1X and was not transferring data via WiFi despite looking like it was connected. This left me with effectively NO data on my phone. I was seconds from calling and asking for a hardware replacement when I found this post. Rebooting to safe mode allowed my phone to connect to 4G and then WiFi which allowed it to download two Google Play related updates. The phone actually rebooted itself out of safe mode while I waited for more potential updates, but low and behold, when it came back up, 4G and WiFi. It would appear to be fixed. Pretty serious bug in this update, though.
Well, never mind. My WiFi is still unstable. Any heavy transfer causes the connection to bounce.
LWeasel, we don't want this to be an ongoing issue for you. Have you downloaded a few 3rd party applications to your device? If so, some application software can conflict with the recent software update. Try uninstalling any unwanted applications and power your device off/on to soft reset it. Keep us posted.
LasinaH_VZW
Follow us on Twitter @VZWSupport
LasinaH, I have a number of third party apps installed, but 99% are well known solidly developed apps not known for causing OS issues. I've been an Android developer since the platform rose to popularity, so I'm well aware of app/OS interaction. The third party apps I run are necessary to my daily doings with the exception of Facebook and a couple of games which are never run. I've removed these apps and still have no WiFi connectivity.
I may have a possible workaround, which occurred to me from maw0709s post, seeing as the symptoms thereof included a "restricted background data" message. I have found that when one gets that message even though the setting is already properly set, it has something to do with the power/battery saving mode in whatever droid device. For a Maxx, you'd need to go to settings>battery> and turn off the battery saver switch at the top. That will solve the background data issue, and I wonder if that is somehow related to the wifi problems.
If anyone can try that out and see if it fixes anything, please let me know the results. Outside of that, I've always found that post software update issues can generally be fixed with a factory data reset. Seems that sometimes the updates just dont load properly the first time. I would also recommend downloading Samsung Kies, which is a great sync, backup, restore, file management program for your computer to manage your android device (doesn't have to be a samsung phone.) The updates or restorals I see going through this program rather than wifi tend to have a much higher success rate.
Safe mode? not sure how to do that on this phone. will check it out.
I am able to connect to the internet via Verizon 4G. The phone will connect to the wifi, but will not allow chrome to access the internet via wifi.
Your suggestion about safe mode,(press and hold power button simultaneously pressing and holding power on, on screen.) now allows me to connect google to wifi.
Now how to isolate which updated app is causing the issue?
Thank you about the safe mode suggestion.
In my case, once I went into safe mode, my droid instantly accessed my wifi, and started to download about 8 application updates, including 2 goggle plus updates. I restarted in normal mode, and now everything appears to be back to normal.
Thanks for the suggestion.
Hi Arzennmaster,
You're welcome! Glad to hear that your device is working properly again.
PamelaF_VZW
Tweet us@vzwsupport
arzennmaster, let's keep it moving! You will need to delete each application one at a time to determine which application is causing the issue. Unfortunately, we're unable to determine which application is causing this issue.
LasinaH_VZW
Follow us on Twitter @VZWSupport
Awesome!
Updated to 23.3.24.en.US on Oct 31 and nothing but problems since with WiFi connecting/disconnecting. Phone works fine off VZW network alone. I have added no other new applications to the phone and all other WiFi devices on my network are having no issues with the connection. This update did something to mess it up!!!! Please respond with a answer Verizon that doesn't involve the obvious like powering down phone, network, etc. as I have tried all that. Thanks.
you might try the safe mode option described above anyway. Even though you have no new applications, your old ones may need to update in order to be compatible with the new software, and could be causing your wifi to glitch, which makes them unable to update. I would give it a shot anyway.
Well, I bit the bullet and did a factory reset and reload...and it has been working in the 4-5 hours since...
I have successfully factory reset the device and wifi is working again.
Awesome... Did you use the Samsung Kies this time or no?
Is it possible to remove or roll back this update to my previous versions?
Looks like I spoke too soon. the safe mode reboot that allowed the update of a few apps in safe mode that seemed to have corrected the issue was very short lived.
After this Verizon update, I am still not able to access any WiFi sources, and the only solution offered here is to...... one by one remove my apps to isolate the one that this latest update is incompatible with. most of my apps are business related some of which are used extensively every day.
I would rather roll back or remove the update and gain the functionality that I lost when this was installed, rather than spend hours of precious time attempting to find the needle in the haystack.
Is this possible?
Arzennmaster, unfortunately, I've never seen any mobile software update be reversible, so we have to work with what we've got. I would suggest doing the factory data reset, as that would most likely solve the issue, as testified to by the one person on this thread who has attempted it. I also might suggest trying to turn off your battery saver, in the battery screen from your settings menu. That is based on a hunch, and may not work, but it can't hurt to try.
I've been having a similar problem with my Droid Mini. Ever since the system update, my wifi connection at home has been extremely slow, and usually will not load/update facebook, and the traffic layer on google maps loads very slow now. Other apps, such as pandora and chrome have been working fine. I have also stopped automatically receiving emails even though my auto-sync data is on. I received an error the other day with the play store saying I needed to turn off restricting background data in order to access the play store. I checked the setting, and it was already turned off. I turned it on and then back off to make sure, and still received the error message It hasn't come up again since I restarted the phone.
Everything works fine with 4G service and with the wifi at my office. I have basic internet at home (3 mbps download rate). However, I've never had problems at home until last week after the update installed (I've had the phone for 6 months). I tried putting the phone into safe-mode twice, installed all updates, deleted and reinstalled Facebook, and deleted some other apps with no luck. Is the factory reset working for this problem? I don't want to go through it if it won't work.
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