After I installed the latest update last night (3/23/13) my phone just sits at that red looking eye. There's animations like the lightning moving around, but wont actually boot. I've tried soft rebooting and the recovery boot, but still nothing. Looks like I'm going to have to take it back to the store and lose all my information. Absolutely ridiculous!
Well, for some reason I cant reply to threads, so Im updating the solution here.
Took the phone to the store and the Tech Specialist said the reason it was hanging up is because I have my phone encrypted when you shut it off. SO, basically if you have your phone pass worded, you have to factory reset your phone and lose all of your data. And, as an added bonus, you wont be able to access your microSD card either, since it is encrypted! The card thinks your connecting it to a different device, and even after entering your password you still cant access it. Wonderful! The only way for the card to recognize your factory reset phone is to reformat it. Brilliant! WTF is wrong with the eggheads at Google??? I was the 5th person to goto the store with this issue, and the store had only been open 30 min. NOTE TO VERIZON! PLEASE SEND AN EMAIL OR OTHER MESSAGE TO ALL YOUR CUSTOMERS REGARDING THIS CLUSTER! This was a huge waste of time, AND data loss!!!!!
Message was edited by: Nick Ruchala
Have you tried to get the device to boot into safe mode? I would attempt that first. Then save the trip to the store and do the master/factory reset yourself.
Happy day DMONIC,
I know that it has been a few days since your device has been rebooting. budone gave an excellent recommendation. May I ask have you tried a factory reset yet? I know you may be concerned about your personal info. The great news is that your contacts and calendar entries are safely backed up on your Gmail account. I would suggest verifying that you info is preserved online beofre doing the reset. If you have already resolved this issue or need additional assistance then please advise, just in case more help is needed.
Thank you...
ArnettH_VZW
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