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I am still waiting for my replacement phone for a replacement phone I just replaced my phone with. I was supposed to get my phone on saturday and it never showed. I was supposed to get it today and it never showed and I can only use my phone with a blue tooth. When I called on saturday I was told that since stores could not give me a replacement phone or a "loaner" that a store manager said he would volunteer to let me go into a store and buy a blue tooth for the week. I was highly highly highly insulted by this and the along with that since I cant use my phone to the fullest capacity I was only getting 20.00 credited to my bill. Since this is Verizon's issue, they should buy me a blue tooth or make arrnagements with a store to give me a phone and they would send them one to replace the one they gave me. Now I have been without a good phone since last week when my original phone stopped working properly. Is this the way Verizon treats their customers? Ive already called a few other cell phone companies and they are more than willing to take on my contract and give me a working phone. Along with volunteerign to sell em something that they already could sell me they might as well give me a tin can and string for a replacement. At least this way the phone whould work like it should.
Hi PasqualeCaira, I am so sorry to hear that you had so much trouble getting your service back up and running. I wish I was able to reach out sooner! Are you now using a working device? I would be more than happy to provide additional assistance is still needed.
Thank you,
YaleK_VZW
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