I just updated my phone to android version 4.4.2 on my motorola droid razr maxx hd and it is constantly crashing. I've counted 22 times in the last hour. Any help? I can't even use it right now
Duplicate post - please see:
Re: 4.4.2 Broke bluetooth on Razr Maxx HD
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We want you loving the update, JoeMcPherson41. It'd possible the phone is trying to open an application that's no longer compatible with the updated version. When it starts to crash, are you in a particular program? Or do you see an error just before the crash? Try placing your phone into Safe Mode http://vz.to/1gFmFxb and seeing if it continues.
JenniferH_VZW
Follow us on Twitter www.twitter.com/vzwsupport
I am having the same problem. At first it seemed to be limited to when I went out of range of WiFi, but now it's doing it all the time. I tried putting it into safe mode, but it still constantly crashes and reboots. The issue seems to be graphics or digitizer related, as it only crashes when I'm interacting with the phone. I was able to listen to Pandora with no problems during a 5 hour shift at work.
dcviper,
Oh no, sorry to hear you are having issues with your device. Have you recently downloaded new apps? Do you have to restart the phone once it crashes?
KarenC_VZW
Follow us on Twitter @VZWSupport
I have not installed any apps since applying the 4.4.2 update. The phone restarts itself.
Gotcha dcviper! I experienced similar issues after updating the software on my phone and I resolved all post software update issues by doing a hard reset. Please give it a try http://vz.to/z30zKf and keep us posted.
AntonioC_VZW
Follow us on Twitter at www.twitter.com/VZWSupport
That seems to have fixed it. No restarts in over 12 hours.
How is the correct fix a hard reset? Because of an update that is pushed through on to the consumer that causes a phone to become inoperable at times, I now have to reset the phone and lose everything? There has to be a better fix. Is Android in the process of any updates or patches that will fix the bugs?
I have not downloaded any new apps since the update. It's still at least 10 restarts a day. There's never a notification or pop up- it just crashes both while I'm in the middle of something and even when it's just sitting on my desk and I happen to see the screen restart. Any recommendations?
I've also noticed this happens a lot during the evening hours. Is that just a coincidence? I'd say between 6-8:30pm is when it happens the most, and comes in waves of restarts. Is there any other solution out there before a hard reset?
JoeMcPherson41,
I am sorry to hear about the device crashing since the software update. If the device still crashes while it is "Safe Mode" as was provided earlier the next best step would be do do an factory reset of the device. Let us know if the issue persists after the factory reset. http://vz.to/1raDhS3
LindseyT_VZW
Follow us on Twitter @VZWSupport
I should have learned after the last time to check here for reported problems before allowing a software update. In that case, the phone crashed so often the crash pop-ups filled the screen and the only solution that worked was a replacement device.
Immediately after the 4.4.2 update, the Razor HD Maxx automatically updated the few apps that I allow to be auto-updated, which are only the Google apps I use. Since that, the phone repeatedly displays "Unfortunately, the Home Screen has crashed." Touching "OK" causes the home screen to restart. This interrupts any other screen that is open and takes me back to the home screen. The cycle of crash-restart-crash occurs every few seconds, so using the phone for anything but taking incoming calls is impossible. In fact, I can't take the incoming call without acknowledging the crash message and quickly accepting the call in the 3-second window before the home screen crashes again.
Rebooting doesn't change this behavior. Safe mode (Volume Down plus Power) doesn't change it, so we know it's not one of the user-downloaded apps. Factory reset (both volume keys plus Power) gave me the "dead droid" icon for a while, then rebooted to start crashing again. I know that the reset didn't work because all my settings are still there...lock code, wallpaper, etc. So I tried it again, with the same result. It's on the third try now. If this round doesn't work, my next step is to stop by a Verizon store and see what they can do for me.
P.S.: Verizon employees, please keep in mind that link shorteners (including vz.to) are blocked on some computers for security reasons.
Update: I didn't get to the Verizon store today, but I discovered that it doesn't crash when the "currently running apps" window, or any other window that hides the main screen, is up. So I launched Voice Command before it could crash, then used that to launch the basic apps (phone, email, text, etc), so I can use it that way until I get to the store.
That doesn't seem like a reasonable solution.
It's not reasonable at all.
I just got off the chat with a Verizon rep, after a wait -- they're busy. She tried to help, but the phone wouldn't cooperate. The Backup Assistant can only restore my contacts, which I had already done since they were in Google. The rest of my stuff is stored in Cloud, which crashes. There's a ticket in for that. But then she told me that Cloud will only restore media, and that's no help because I can easily reload that from this computer. Cloud won't save me from having to re-download apps and re-setup accounts like email and Amazon and such.
Nope, nothing reasonable about that.
Update: phone worked for a week after factory reset, but now it has a new issue. I don't think they're related, so will post it separately.
Spoke too soon. It's crashing again. It seemed stable for a while, then as soon as I left the house (i.e. went on LTE rather than WiFi) I started having problems. Further evidence that this is modem related. Did this update push new modem software? When I factory reset the device it switched the compiler back to Dalvik. Having switched to ART earlier seemed to alleviate some of the problems.
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