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battery problem

appledumpling
Newbie
‎10-07-2012 01:24 PM

my battery stopped working, just has a picture of battery with question mark in it.  Can I fix this?

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vzw_customer_support
Customer Service Rep
‎10-14-2012 04:41 AM

Thanks for visiting us to ask your question, appledumpling! It generally isn't a good sign if you get the battery with question mark. You can attempt to remove it and place it back in the phone, but it would be best to get the battery replaced.

The battery comes with a standard 1 year warranty. Many times, if  your local store has it in stock, you can replace it there http://bit.ly/3SdsA or you can call us from a different phone at 800.922.0204 to get the battery replaced.

Tamara H.
Follow us on Twitter @VZWSupport

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Indian
Contributor - Level 1
In response to vzw_customer_support
‎10-14-2012 05:06 AM

Uh.......Tamara H........you can't open the Maxx and replace the battery without voiding your warranty.  Hard to believe you don't know that.

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Ann154
Community Leader
Community Leader
In response to vzw_customer_support
‎10-14-2012 05:07 AM

The Droid Razr Maxx has a non-removable battery. What you suggest will void the warranty.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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