email using exchange

[5856]

Need help! since down loading ice cream sandwich to my droid razor max i can no loger read emails from my customers using exchange. I talked with verizon and they had many of the same complaints on file and no fix. They seemed lost and got me a new phone still does same thing.Does any one know a fix ?

[B33]

Have a Look at These Instruction 5856 and Hopefully they can get you Up N running again.  b33

https://motorola-global-portal.custhelp.com/app/answers/prod_answer_detail/a_id/72018/p/30,6720,8417

How do I setup a Microsoft Exchange (work) email?

Instuctions for Gingerbread    

Instructions for Android 4.0 (Ice Cream Sandwich)      

Email is not pushing after updating to Android 4.x (Ice Cream Sandwich)   

Setup Yahoo, Gmail, or other personal email account

Gingerbread Instructions

Exchange account (Corporate Sync) is for Microsoft® Exchange server work email accounts.

1. From the home screen tap > My accounts > Add Account > Corporate sync

2. Enter the Exchange ActiveSync account details.If your corporate Exchange Server does not support auto-detect, you’ll need to enter your Exchange Server settings. Ask your Exchange Server administrator for details.  Tap the menu key and select set up manually

3.On the next screen, additional fields will be displayed. Enter details from your IT administrator.

---

Instructions for Android 4.0 (Ice Cream Sandwich)

1. From the home screen touch > Settings > Accounts & Sync
2. Tap Add Account > Corporate
   
3. Enter your email address and password and tap Next.
   
4. Enter the correct Domain\Username.
   Ensure the Server is correct.
   Tap to check Accept all SSL certificates if required.
   Tap to check or uncheck Use secure connection (SSL) if required.
   Tap Next.
   
5. Tap to change the desired Account settings.Once finished, tap Done.
   
6. Enter a name for the account and then tap Next.
   

The Microsoft Exchange ActiveSync account is now set up.

---

Corporate Email is not synching after updating to Android 4.x (Ice Cream Sandwich)If your email is not automatically synching after the upgrade.  You may need to reset your sync settings.

1. Touch >My Accounts
2. Touch the email account > Account settings
3. Touch the email account
4. Scroll down to DATA USAGE/Mailbox check frequency menu item.  You can change the synch settings to either push or fetch. 
5. Select the Home Screen icon to save and exit.

[vzw_customer_support]

@5856 - Did the information, which was provided by B33, help you at all with regards to your exchange email?

Please let us know!

Thank you all, and have a great day!

NicandroN_VZW

Please follow us on Twitter @vzwsupport

[5856]

I was able to set up exchange the problem is I do not get the message. I can

see who its from and subject, a box comes up and says get message . and

that's all nothing more. It started with with some customers and is getting

worse. Basicly back to carrying a lap top.

[vzw_customer_support]

Hmmm.. @5856,

Since you're able to set up the Exchange email fine and the message notifications are coming in, that sounds like there may be a security firewall on your Exchange server keeping those full messages from coming through on a mobile platform. The good thing is that we're able to confirm the Verizon network is working with the delivery of the notification. Have you had an opportunity to talk with your IT Department to see if there's a setting on the Exchange server that will allow your cell phone to download the message? Some companies also may require the use of a third-party email program to be able to receive Exchange emails on certain mobile OS platforms.

Keep us posted if you need additional assistance.

JenniferH_VZW

Please follow us on Twitter @vzwsupport

[5856]

Oringally thought it was a exchange problem. Now I am not able to read

emails from other sources ie hotmail. My daughter and son have same phones

and have same problem. This is a wide spread problem . I have talked with

Verizon it and motorola with no fix. What now? Tired of no response or fix.

[vzw_customer_support]

Hello 5856,

I understand this can be tiring and I definitely want to fix this for you as well!  I just want to ensure that we're all on the same page.

This is no longer an "exchange only" issue and it involves all of your email accounts.  This is the same for other Maxx users in your family.

Since you've already tried removing and readding the email accounts, have you attempted to Hard Reset your phones? This may be a glitch that occured during the updates of your phones.

Ensure all of your personal information is backed up. You contacts are backed up either via Backup Assistant or gmail/google. Your media is on your SD Card and you can redownload your applications by visiting google.com/play and choosing My Android Apps.

You can hard reset your device by following these steps:
http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=49625

Please let me know the results after this reset!

Thanks,

MelissaM_VZW
Follow us on Twitter @vzwsupport

[5856]

I have tried all these things. I have gone through two levels of IT with

Verizon and three levels with motorrola. I have gotten three phones and

started talking to many more people with the same condition. Do you deny

that this is a wide spread problem? Your stores do not. What I would like at

this time is a monthly credit to my account for the last two months or until

some one can ether fix the problem or get me a phone that does work.

[B33]

It could be a possibility that there is a small Fluke in soft Wear somewear that is causing it to jam up 5856 Try this and then Try redoing the E.Exchange..   If this doesn't Fix the Situation i would move to Doing a Factory Reset. But try this First..

These are the Instructions on Clearing the Cache Partition:  For Razr & Razr Maxx

Top Alternate method

1. Power the device off.
   Press the Power button then select Power off.
   If the device doesn't respond to input, press and hold the Volume Up / Down then press and holdPower button. When the device screen goes blank release the Power button while continuing to holdVolume Up / Down, proceed with step 3.
2. Press and hold the Volume Up / Down then press the Power button.
3. When presented with the Boot Mode Selection Menu release all buttons.
4. Press Volume Down to select Recovery then press Volume Up.
5. From the Droid triage screen, simultaneously press Volume Up / Down.
6. Select Clear the Cache Partition then press the Power button.
7. Select reboot system now then press the Power button.

[5856]

No good got another idea?

[B33]

At this time No!  Sorry i Use Gmail and Yahoo never used Exchange but thought i'd try to Help.. Hope something that works comes your Way Soon Good b33