encryprtion process hangs

[georgeT]

HI

I tried to encrypt my Razr Maxx running Android 4.1.2 OS so I can add my corporate email account.

I had the screen unlock pin set.  After I start the encryption, I got the message " preparing to encrypt files on your phone".  It hung at this point for hours and nothing ever happened.

Any help is greatly appreciated.

thanks in advance

George