how do I remove the security pattern if forgotten
It is important that you are able to get in to your device, Isder64. Are you able to unlock the device at all?
PeterP_VZW
no..it is completely locked
Isder64, we can go over options with you to gain access to your device. First, you can sign into your gmail using this link and it may help unlock or reset your device: https://www.google.com/android/find. Otherwise, you can do a factory reset by following these steps: https://www.verizonwireless.com/support/knowledge-base-118101/.
EricaG_VZW
Start a new topic or ask questions in the open forum.
