i cannot transfer my photos from sd card to computer

[firefly6970]

i have numerous photos and videos on my sd card i can view them all on the phone but when i try to transfer them to the computer all i get is a orange flower thumbnail or a blue box but no photos or videos.

i have tried usb connected from phone to computer

removing sd card and placing into a sd card reader and then putting in computer.

transferring via moto,

the cloud

windows live photo gallery

the card seems to work great in the phone i just cant get any of the pictures or videos to download to the computer.

it does not give me any error messages just flowers or blue boxes where there should be a photo.

i looked through all the discussions but i couldnt find an answer.

thanks!!!

[breezex · Accepted solution]

Have you clicked on one of the "flower" icons?  That is Windows generic icon for a photo/picture.  They may be transferring and you do not realize it.  What is the file size of one of the "flower" files on your PC and phone?

Are you sure the photos and videos are on your SD card and not in the internal memory of your phone.  Since you did not state which phone or OS version I don't know whether you're mounting your phone on your PC as a USB drive, MTP, or PTP.  In any case connect the phone to your PC and look in both the internal memory and external SD card for the DCIM folder and see if your pictures are in there.  Do the same for a Video folder.  Drag them to your PC if found.

Another thought is your photos and videos may be stored in a cloud (Google+, Dropbox, etc.) and may not be on your phone, only thumbnails.

[firefly6970]

thank you so much for your fast response. i have never used a discussion board so i apologize for lack of info given on my part...... anyway...... i did what you said about dragging the folders and it worked!!!! THANK YOU !!!!!