internet/troubleshooting problems

BobbieAnne
Newbie

I have the droid razor maxx and I have problems often with the screen freezing and not responding to touch. I also have issues with my internet constantly as well as my pictures and texts refusing to send when I DO have service. Another issue I have been having is when I take pictures with the phone held right side up and the picture shows ups upside down or sideways!? I have the screen set to auto rotate when you turn the phone from vertical to horizontal...however it doesnt rotate....anyone else having these issues??

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vzw_customer_support
Customer Service Rep

Hi BobbieAnne!  I hate that you are having all of these problems with your new device!  I would be more than happy to assist you with resolving them!  At what point did you start experiencing these problems with your device?  Did you notice after downloading any specific applications?  If so, please test the device for a day or two while powered up in Safe Mode: http://bit.ly/rxg0ii  This will help us to determine if the problems are application related.  If you can narrow down the problem applications, please remove / uninstall http://bit.ly/yRC2gJ  and retest.  Let me know how these steps work out for you.  Thanks!

AnthonyTa_VZW
VZW Support
Follow us on Twitter @VZWSupport

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B33
Legend

I would Try Anthony's Solution First But if it Continues i would Try for a Factory Reset. Did you Download the Latest Update by Chance...b33

Click on the Blue an it will take you to Razr/Razr Maxx F.R.

FACTORY RESET FOR RAZR AN RAZR MAXX

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