need help

kinuwa
Newbie

my phone is charged but shows a black screen it is on vibrate looks like i missed a call it came back on for a second now it went black again

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tikibar1
Community Leader
Community Leader

Try holding the volume down and power buttons simultaneously for 15-20 seconds and see if that reboots the phone.

vzw_customer_support
Customer Service Rep

Thanks to tikibar1 for the troubleshooting suggestion!
http://bit.ly/PLtWM9

Did you ever get the screen to come back from being black, kinuwa? Was/is there any damage to the screen or charging port that could cause the sudden blackout?

Tamara H.
Follow us on Twitter @VZWSupport

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