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phone screen went black. will not do anything.

mcbrady3
Newbie
‎09-06-2012 04:46 PM

phone screen went black will not respond to any controls. help!

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Dogdance
Enthusiast - Level 1
‎09-06-2012 06:07 PM

Hold the power button and the volume down key together for 15-20 sec.

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Dogdance
Enthusiast - Level 1
‎09-06-2012 06:07 PM

Hold the power button and the volume down key together for 15-20 sec.

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MissyJM
Enthusiast - Level 1
In response to Dogdance
‎09-06-2012 08:02 PM

Thank you Dogdance Smiley Happy

My phone just did the exact same thing as the above and I was all freaking out.  Am so glad my phone is back to normal Smiley Happy

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vzw_customer_support
Customer Service Rep
‎09-18-2012 09:54 AM

Hi everyone!

Thank you so much DogDance! Those are the correct steps to bring the screen back up! mcbrady3, were you able to get your device up and running?

Let us know!

Katie H
VZW Support
Follow us on Twitter @VZWSupport

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