phone totally froze

evil_minded
Enthusiast - Level 2

Ok when i got up this morning my razor is totally froze up. I can't power it down or nothing. Cant remove the battery either. what can I do about it? I got a phone call at 530 am and it was working fine then. I went back to sleep and got up to this. HELP!!!!!!!!!!!!!!!!!!

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tikibar1
Community Leader
Community Leader

Have you tried holding the volume down and power buttons simultaneously for 15-20 seconds?

View solution in original post

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Henry_S
Enthusiast - Level 1

My Droid is locked up this morning too. I can't power down or pull battery. It's fully charged and was working fine before 6:00AM. It has a blinking blue light (usually indicating a facebook message) but it will not respond to any buttons being pushed. Verizon Wireless, please Help!!!

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evil_minded
Enthusiast - Level 2

yeah but mine aint even giving the time or anything.. ugh and it is my only phone and i needed to call my son's school this morning.. and what makes this really bad is this is like my 4th phone in 2 months cause of verizon messing up

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Henry_S
Enthusiast - Level 1

I have no display. The screen is completely off (black) and the only indication that I have that my phone is still alive is the blinking blue light. I don't have access to another phone right now so I can't call them. I tried to go online to talk to a live person through instant messaging but there is no option. I think this may be an update gone wrong. I guess I'll have to drive to a Verizon store nearby to see what they can do. I think we are not alone in this problem.

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Henry_S
Enthusiast - Level 1

Debra, I just realized who I was talking to. I thought your name looked familiar. We are friends on FB. We both went to Linesville high school. I'm heading up to the Verizon store (by Walmart) to see what is going on. I'll let you know what they do for me.

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evil_minded
Enthusiast - Level 2

Henry I think you got me mixed up with someone else. I went to vermilion high school

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Henry_S
Enthusiast - Level 1

Okay, sorry for the confusion. Holding the on button and volume down is

what they did for me. It worked for them. I tried that at home but I didn't

hold it for 20-25 seconds.

On Jan 29, 2013 9:26 AM, "Debra Cunningham" <community@verizonwireless.com>

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tikibar1
Community Leader
Community Leader

Have you tried holding the volume down and power buttons simultaneously for 15-20 seconds?

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evil_minded
Enthusiast - Level 2

thank you that actually worked

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tikibar1
Community Leader
Community Leader

you're welcome 

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