unable to send or recieve mms on Samsung Note 5.

Deathsnote_2005

After looking online for solutions i have found that the APN is missing info for MMSC and port number but am unable to edit/correct it... any ideas?

Screenshot_2016-01-18-21-20-09.png

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smith6612
Community Leader
Community Leader

Is this a carrier locked/Verizon branded Note 5? That APN won't be able to be edited unless the phone is unlocked.

The MMSC option is typically blank on Verizon Samsung phones that are locked. Try to force an APN Discovery by removing the SIM from the phone, rebooting it without the SIM, and then inserting the SIM again. If this doesn't work, call Verizon and have them check the MMS feature on your account, and rebuild if necessary.

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vzw_customer_support
Customer Service Rep

Getting that working is a priority. What app are using to send messages? Have you tried using Message plus?


noahs_VZW
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