when i turned my phone on every picture and music file is now gone

[speedy007]

when I try to restore from my cloud it says I already have it but its nowhere on phone. Nobody has been able to give me an answer!!!

[vzw_customer_support]

This is not cool speedy007! Let's explore ways to find those precious memories! If you login to your Verizon Cloud on a computer, do you see all your pictures and music files online? Did this issue start after installing/updating any application/software?

AntonioC_VZW
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