wi-fi

cyndiman
Newbie

I don't understand why I cannot connect to my home wi-fi.  It was ok on Saturday.  Yesterday and today nothing.  Get message that there is wi-fi available, but it will not connect.  I have shut down my phone, I have even done a soft reboot....  My husband's works fine...  Any suggestions?

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Indian
Contributor - Level 1

Try rebooting your router........un-plug for 30 seconds then plug it back in and see when it powers back up if that helps.  Have a nice day. 

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cyndiman
Newbie

rebooting the router did not work..  Any other suggestions?

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vzw_customer_support
Customer Service Rep

Let's get your wifi connected cyndiman!  Please try removing/inserting the sim by following here http://bit.ly/QFcaMk and test.  Do you have an otterbox on your device?  If so, please try connecting with out the otterbox and share results.  Thank you. 

Tominque B.
Please follow us on Twitter @VZWSupport

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