In July of this this year, I purchased a new phone to add a line shortly after transferring to Verizon from T-Mobile. When I was checking out online, I was given an offer for a $200 gift card and I added it to my cart. I received the phone shortly after and activated it, and my rebate was submitted. It was set to be validated by 8/19. When that didn't happen, I reached out to customer service via chat and asked when it would be validated because I wanted it applied to my autopay bill on 8/28. The customer service agent assured me that it would be processed by then and they would apply it to my bill. The rebate came back as invalid, so I called, and they changed the date of the submission or something and resubmitted it. This time, the validation was set for 9/3. On 9/19, the rebate came back as invalid AGAIN. This is absolutely unacceptable!! And now the only thing I can do is call a number to file a complaint? I want your refusal in WRITING so I can take it up with the BBB and my local attorney general for your BUSINESS PRACTICES!
@Dbargelt wrote: In July of this this year, I purchased a new phone to add a line shortly after transferring to Verizon from T-Mobile. When I was checking out online, I was given an offer for a $200 gift card and I added it to my cart.
We are concerned to learn about your ongoing promotion experience. We want to ensure that you receive all of your eligible promotional offers. So that we can investigate your experience further, please be on the lookout for a Private Message from us so that we can review your specific account and promotion details.
-Andi
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