5G Moto Mod for Z4 etc. Battery "EMPTY" Not charging
billpi
Enthusiast - Level 1

I just received the 5G Moto Mod for my Moto Z4.

It won't charge.!

My Z4 charges fine.

Is there a secret access to the battery?

 

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vzw_customer_support
Customer Service Rep

Congratulations on getting that Moto Mod, billpi! I would also wonder about how to get this device to take a charge. Here is a helpful page https://www.verizon.com/support/knowledge-base-222140/ to show that, to charge the mod, it must be attached to the phone and charged at the same time as the phone. I hope you find this information useful. 

-George

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1 Reply
vzw_customer_support
Customer Service Rep

Congratulations on getting that Moto Mod, billpi! I would also wonder about how to get this device to take a charge. Here is a helpful page https://www.verizon.com/support/knowledge-base-222140/ to show that, to charge the mod, it must be attached to the phone and charged at the same time as the phone. I hope you find this information useful. 

-George