Amazon app store game
RAIDERETTE1919

Since my phone system updated I cannot make purchases within any of the apps. I have tried on other devices with no issue. The only thing that is different is this system update.

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RAIDERETTE1919

Hello,

I have had nothing but issues since my phone system update on the 4th. It has been almost 20 days of apps not working properly, wifi randomly being disconnected even though it shouldn't be, lag in button pressing and the issues just seem to be getting worse.

Is there any way for you to force the phone to factory reset because when I try the phone just freezes and won't complete?

I would really like to get this fixed as I use it for both personal and work related matters.

Thank you.

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vzw_customer_support
Customer Service Rep

RAIDERETTE1919, this troubleshooting has been a challenging process for you and we appreciate your patience. We have other steps that we could try first but I respect your desire to get a fresh start on your phone. I would recommend installing the Verizon Cloud first to back up your content. http://spr.ly/65828Rtuq After this, there is an alternative way to do the reset on the phone. http://spr.ly/65838RtuS Please pay attention to all the preparation and precautions before you do this, so that you will have the best phone recovery possible. Let us know what happens after this step.

JoelR_VZW
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Hello JoelR,

I performed the factory reset on my phone however my Verizon cloud app is

still not working.

On Jan 25, 2017 1:55 PM, "vzw_customer_support" <forums@verizonwireless.com>

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vzw_customer_support
Customer Service Rep

RAIDERETTE1919,


I'm certainly sorry to hear that. We want to make sure this runs smooth for you and you can count on it to keep your files safe. What happens when you try to access that now? Is it the same whether you are on wi-fi or mobile data?


AndrewT_VZW
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Hello,

Yes, the app states the same internal service failure message regardless of

if I use Wi-Fi or cellular data

On Jan 29, 2017 9:03 AM, "vzw_customer_support" <forums@verizonwireless.com>

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vzw_customer_support
Customer Service Rep

RAIDERETTE1919, having all the features work with your phone is key. I have sent you a private message to best assist with your concerns.


NicoleB_VZW
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RAIDERETTE1919

I tried it several times and received the same message

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RAIDERETTE1919

Hello,

I tried the assistant and it would not work either. See attached screenshot.

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RAIDERETTE1919

Hello Joseph,

I have uninstalled, powered down my phone, turned it back on, reinstalled both apps several times and still getting the same internal service failure message.

This is what is weird. I can browser the web, use other apps, send emails but those two apps seem to have issues. I haven't came across any other apps that are doing this but I haven't tried them all either.

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vzw_customer_support
Customer Service Rep

Raiderette1919 We appreciate all the steps you've completed so far. We understand your concern with the Amazon app and Verizon Cloud issues since the update. For now, let's work on the Verizon Wireless application because we have limited steps for 3rd party services. Can you open the Verizon Cloud at all? At what point do you receive the error message?







SheritaH_VZW
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Hello,

Both apps act the same way. I open the app and before it's fully launched I

get the internal service failure message. I click okay, it will let me

enter my login information and as soon as I hit sign in it gives me the

message again and closes.

On Jan 21, 2017 8:04 AM, "vzw_customer_support" <forums@verizonwireless.com>

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vzw_customer_support
Customer Service Rep

Raiderette1919, you have been working hard and trying everything to get your phone back online. As the standard factory restore is not working for you and you have attempted to uninstall, we will want to go the path of the software repair assistant that the manufacturer offers. Please visit http://spr.ly/65838RJAS to follow the steps needed.

LorenB_VZW
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RAIDERETTE1919

Also, I checked both apps and they both have permissions for network connections turned on.Screenshot_20170118-115148.pngScreenshot_20170118-115209.png

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RAIDERETTE1919

Hello Marcuss,

The in app purchasing is not my only issue. As you can see by the screenshots below, there is now another issue that has started and it is not just with the Game of War app but also with my Verizon Cloud app.

It states that I have an internal service failure. I have tried turning off my wifi and using cellular data as will as wifi and neither of them work.

Again, both of these issues have started since the phone system update and I cannot figure out how to fix them.

With regards to the in app purchase, it deducts the coins from my amazon account however the transaction never makes it through to the game servers so I have a hard time believe that the in app purchase option is the issue seeing as I receive confirmations about my purchase and everything it just never comes through into the game app.Screenshot_20170118-102056.pngScreenshot_20170118-102105.pngScreenshot_20170118-102126.pngScreenshot_20170118-102134.png

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deloused
Master - Level 3

Thanks for sharing the App screenshots.

You are unable to make any in-app purchases in Game of War because you haven't given that game the permission to do so.

Generally the application is going to want to have the following permissions allowed for normal operation.

  • Access fine (e.g., GPS) location
  • Access the list of accounts in the Accounts Service
  • Access coarse (e.g., Cell-ID, Wi-Fi) location
  • Open network sockets
  • Access information about networks
  • PowerManager WakeLocks to keep processor from sleeping or screen from dimming
  • Access information about Wi-Fi networks
  • Allows sending in-app billing requests and managing in-app billing transactions
  • Allows an application to receive messages via Google Cloud Messaging

Your other Apps that are having issues connecting to the internet or performing other functions are likely also lacking your permission to do so.

For your second app screenshot WOW! That application was replaced with the Verizon Cloud App almost 4 years ago, classic!

Its way past time to upgrade to a current App and stop using that so you can have normal backup capabilities again since that application is no longer supported.  Backup Assistant Plus FAQs | Verizon Wireless

RAIDERETTE1919

Hello,

Now I am getting an internal internet connection issue. How do I fix this? It is not with all of my apps but some of them. I have tried switching from Wi-Fi to cellular data and I still get the message. Please help. I tried factory resetting my phone as well but it just freezes.

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vzw_customer_support
Customer Service Rep

You have already done quite a bit to get the Amazon App Store to work for you. Were you able to allow the permissions for the app, RAIDERETTE1919?




TamaraH_VZW
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deloused
Master - Level 3

What is the software version of the Amazon App Store that you reinstalled? In the app under settings is the 'Allow In-App Purchases' set to on?

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RAIDERETTE1919

Screenshot_20170116-203214.pngScreenshot_20170116-203434.png

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vzw_customer_support
Customer Service Rep

Getting your applications back online is a top priority RAIDERETTE1919. Thanks for all the steps you have done so far. Let's keep working on this. The next thing we will want to do is to uninstall and reinstall those applications. What happens when you try to browse the web off of WiFi?

JosephE_VZW
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If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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