Android 4.4.2 update
erih
Newbie

Udpated the android 4.4.2 on Sunday and sms pictures won't download or take hours. How do I fix this?

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1 Solution
Strumph
Enthusiast - Level 3

You aren't alone. Based on what I see on the Motorola boards everybody is having the same issue and it's affecting the Razr M's also since the patch to 4.4.2.

If you get a MMS text you should just have to turn off WiFi, let it download the picture and then you can turn the WiFi back on.

Hopefully Motorola/Verizon will get this fixed.

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11 Replies
B33
Legend

Have you tried running, say like a power cycle, clearing the system cache, try these suggestions and if the issue persist you may have to Factory Reset the phone..

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ChrysJ619
Enthusiast - Level 1

I have a Droid RazrX and the same thing is happening after the new update.  The picture will download if I restart my phone but otherwise I just show there is a text message that is downloading and can't see it.

katelynp
Enthusiast - Level 1

I am having the same issue, and am also having this issue when trying to receive group texts. I've tried a factory reset. Does anyone have any fixes?

Thanks!

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cmkelso176
Enthusiast - Level 2

Same issue here, and this is getting annoying with all the new bugs! Making me dislike my driod very much!

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vzw_customer_support
Customer Service Rep

I'm sure this is annoying for you all. I love being able to send MMS so I can just imagine how you feel. To clarify, are you using Razr Maxx or Razr Maxx HD? Is WiFi enabled or disabled?

TamaraH_VZW
Follow us on Twitter @VZWSupport

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DrSax
Enthusiast - Level 2

I am using a Motorola Droid RAZR Maxx HD. WiFi enabled. Android 4.4.2. Standard messaging application.

Thank you.

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colleen2012
Enthusiast - Level 1

Same issue. Droid razor m, 4.4.2 here. If someone sends a picture message when I have WiFi enabled it doesn't ever download. If I turn WiFi off shortly after hearing the notification it will slowly get there. Media messages that are a day old dissapear completely from the conversation  and are lost so the 4g flip doesn't help unless timely. Annoying as most users would prefer to save their data when sitting in their own house.

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DrSax
Enthusiast - Level 2

I am having the same issue. Android latest 4.4.2 software upgrade (Jelly Bean?), Droid Razr Maxx HD (top of the line phone when bought a year+ ago). Receiving a text message with a photo, I see "Downloading" for an hour or so before receiving the message. If I turn of Wi-Fi and reboot the phone, the message comes immediately. I want to leave Wi-Fi on and not have to reboot my phone to receive message, but there seems to be no way to configure text messaging to NOT use Wi-Fi, which seems to be the way to make it work. But using data-intensive apps over a non-wi-fi connection is also not smart, as it eats up too much data too quickly.

This issue should NOT be happening AT ALL. Verizon, please respond with a software update to fix this issue. It is making your phones unusable, and I am seriously considering switching providers. The amount of money we are paying for service is too high to be experiencing this type of issue. I can get comparable data plans elsewhere at half the cost.

Thank you kindly for your attention to this matter.

Strumph
Enthusiast - Level 3

You aren't alone. Based on what I see on the Motorola boards everybody is having the same issue and it's affecting the Razr M's also since the patch to 4.4.2.

If you get a MMS text you should just have to turn off WiFi, let it download the picture and then you can turn the WiFi back on.

Hopefully Motorola/Verizon will get this fixed.

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DrSax
Enthusiast - Level 2

They better get it fixed or there will be dumpsters full of Motorola phones!

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socalrubicon
Enthusiast - Level 1

Same problem here.

Won't download pictures when on Wifi.

Will download when over cellular.

This is a pretty serious bug if you ask me!!!

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