Black screen Moto Edge 5gUW
pennypicher
Newbie

When a call comes in my screen stays black and if you touch any of the buttons it goes right to voicemail. Wait a minute and phone comes back to life and you can go to VM if caller left one.

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Re: Black screen Moto Edge 5gUW
vzw_customer_support
Customer Service Rep

Good evening! I'm sorry to hear you're having trouble with your device. Please tell me, is there any liquid or physical damage to your device? Can I have you run a Device Health Check with this link? https://www.verizon.com/support/knowledge-base-206364/

 

-Carter

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