Bluetooth headset problems post-KitKat
goldenc
Enthusiast - Level 2

I've been able to solve most of the issues caused by the KitKat update (at least the ones I've discovered so far) — except one: No matter what I do, I cannot get the phone to see my Plantronics bluetooth headset as an available device. I gather from looking around that I'm not the only one experiencing bluetooth issues. Help, please.

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vzw_customer_support
Customer Service Rep

goldenc We're glad to hear that your device is functioning better since the update. Let's get your bluetooth to connect also. Have you tried to clear the cache and data for the bluetooth setting? Go to settings, apps, all apps, bluetooth, bluetooth dun and bluetoothe le then select each and tap clear cache or data and forclose each. Restart the phone and bluetooth device then retest.


Sheritah_vzw
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@VZWSupport

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goldenc
Enthusiast - Level 2

Didn't work: The only available app option was Bluetooth Share. I cleared

the data on it because it wouldn't let me clear the cache. Then I reset the

phone. Next idea?

On Sun, Jun 1, 2014 at 6:17 AM, Verizon Wireless Customer Support <

vzw_customer_support
Customer Service Rep

Let's explore other option goldenc! Try connecting while in Safe Mode http://vz.to/HcISAL Keep us posted.

AntonioC_VZW
Follow us on Twitter at www.twitter.com/VZWSupport

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goldenc
Enthusiast - Level 2

That didn't work, either.

Is it noteworthy, at all, that I had none of the bluetooth apps listed by

the first customer assistance person? When I downloaded the KitKat update,

I lost several apps, like Google Calendar, and had to replace them. Is it

possible that there was a bluetooth-related app that vanished?

On Sun, Jun 1, 2014 at 7:56 PM, Verizon Wireless Customer Support <

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vzw_customer_support
Customer Service Rep

Hi GoldenC,

Thanks for your hardwork! The next step would be a Hard Reset to repair the bluetooth software in the device http://vz.to/1aUKis7 . Keep us posted with the results.

Thanks,
PamelaF_VZW
Tweet us @vzwsupport

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goldenc
Enthusiast - Level 2

There's no alternative? I just spent hours only two days ago downloading

deleted apps and fixing settings after the update.

The first customer-service person asked me to look for three Blueetooth

apps in order to clear the cache/data and none of those existed on my

phone. Perhaps I'm missing something that I can download?

On Mon, Jun 2, 2014 at 6:16 AM, Verizon Wireless Customer Support <

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vzw_customer_support
Customer Service Rep

It is strange that the only Bluetooth application listed was Bluetooth Share. The Bluetooth applications are usually hard wired into the phone and are the reason you need to go to All Apps instead of just Downloaded in the application management screen. The Razr you indicated you have hasn't received an update recently, so let's find out which Razr version you have to ensure we find the right steps to proceed. Please go to Settings>About Phone and let me know the Baseband and Build Number listed under software information.

 

JenniferH_VZW

Follow us on Twitter www.twitter.com/vzwsupport

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OnSiteStudios
Enthusiast - Level 1

I'm only showing Bluetooth Share on my Moto Droid RAZR HD as well. My BT issue is 'half' connecting to my car and my headphones now. The headphones play music, but can't answer the phone (but once in a while (rare) they will).

The car issue is similar. When connected to the car this happens: When a call comes in, the radio mutes and the call info is displayed on the dash as expected. I can answer the call with the steering wheel, but call audio doesn't come out the speakers - I have to pick up the phone and hold it to my ear. After about 30 seconds, the car says "Call disconnected" and the radio starts playing again while I'm still in the conversation. After that point, the car ignores future calls until it's turned off and re-started. On very rare occasions, the BT works normally with the car.

This is insanely frustrating.

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goldenc
Enthusiast - Level 2

Baseband: SM_BP_101031.042.32.86P

Build number: KDA20.62-10

As for it not being recent, the kennel version and build date both say Thu

May 1 … 2014

On Mon, Jun 2, 2014 at 9:54 AM, Verizon Wireless Customer Support <

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vzw_customer_support
Customer Service Rep

Awesome! Thanks for the clarification, goldenc. That looks like you have the Droid RAZR M. The original Droid RAZR you posted under hasn't received that Kit Kat update, so I wanted to be sure which version we were working with. It may seem strange, but some Bluettoth issues on your phone have been resolved by updating the Chrome browser. You can do this through Google Play Store and search Chrome or Menu>My Apps then tap Chrome and update. If you don't see an update option, please go to Menu>My Apps>Chrome and let me know the version you see.

JenniferH_VZW

Follow us on Twitter www.twitter.com/vzwsupport

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goldenc
Enthusiast - Level 2

Downloaded the Chrome update. Tried to connecting to headset: failed.

Restarted. Tried connecting to headset: failed. It is finding my Fitbit,

and my Macbook is seeing the phone, but the phone just is still not seeing

the headset.

On Mon, Jun 2, 2014 at 1:13 PM, Verizon Wireless Customer Support <

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