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Phone RAZR HD
Since Jelly Bean I have had issues with the phone;
1. Not staying connected to WiFi.
2. Phone will get warm /hot
.3. Battery life is greatly shortened.
Turning the Bluetooth "Off" makes these issue go away but that isn't really a solution. Anyone else having these challenges?
Solved! Go to Correct Answer
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Hi Dsharrison528,
Thanks for the details! Please place the device in Safe Mode to see if the issue still occurs http://vz.to/1tkXIGV . Keep me posted.
PamelaF_VZW
Tweet us @vzwsupport
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@dsharrison528
Software updates are intended to provide wireless customers with a better wireless experience, not worse. I would love to assist you with your device issues.
Please confirm the current software version of your device http://vz.to/1zvOOuV. You mentioned your device has the Jelly Bean update; however, there's a more recent KitKat version. Let me know so that I can further assist. Thanks!
AnthonyTa_VZW
Follow us on Twitter @VZWSupport
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I got the version wrong, the challenges started when KitKat installed. Currently running 4.4.2
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Hi Dsharrison528,
Thanks for the details! Please place the device in Safe Mode to see if the issue still occurs http://vz.to/1tkXIGV . Keep me posted.
PamelaF_VZW
Tweet us @vzwsupport

