Call cannot be completed as dialed...

[muki2013]

I keep getting a msg from Verizon: announcement 4 switch 4119-7 when I call a number. Its my boss' phone number. I cannot call tech support. I only have my cell phone. Does anyone know what this means?

[kbark]

Do you remember if it said anything else?  Also, are you calling him from your contact list?  Try dialing the # directly and see if it's the same.

[muki2013]

All it says is that the call cannot be completed as dialed and then gives me the announcement. Also, I did try to dial the number and still got the same result.

[SuzyQ]

Are you using the full 10-digit phone number (no leading '1'?)

[muki2013]

I've tried both with and without the 1. Still same thing.

[kbark]

Have you tried calling the # from another phone...maybe their # was accidentally forwarded to a non working #

[breezex]

Am I missing something?  If this is only happening for one number, your boss' number, why can't you call tech support from your cell phone?

[budone]

You can not call tech support from your own cell phone. (Customer service you can) But I am sure they have a friend, family member, work or a store nearby with a phone they could use.

To the OP, Are you having the issue when only in one location or does it occur anywhere?

[breezex]

Learn something new every day.  Thanks, budone. 

[habeebee27]

You can call tech support from your cell phone; *611 and then option 3 for tech support.

[tikibar1]

That's true, but it's recommended that you call from a different phone so that Tech Support can troubleshoot the phone that's having an issue.

[budone]

Last time I tried, the message was to hang up and call from another phone.

Sent from my iPad

[vzw_customer_support]

Hello muki2013,

Wow! I'm very sorry to hear that you are having issues with contacting your desired party. I understand the importance of contacting your boss asap. The error message that you are referencing is signalling us that there is an issues with the number you are dialing. Have you been able to get in touch with your boss? I know there has been a few helpful steps listed. Are you still having issues? Please keep us posted, thanks!

MatthewS_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT

[bulldog69]

Maybe your boss has a phone that has been disconnected

[mhill78]

I also get this same message when calling one of my parents.  My mother had recently switched carriers from Verizon to a low cost carrier in her market but kept the same ph #.  I can send SMS messages to the same number so I know it is valid and she can call me without any problems.  I can call other non-Verizon numbers.  

What gives Verizon?  She is one of my emergency contacts so being able to contact her on a whim in an emergency is vital.  

This isn't phone specific, as I'm using a Pixel 4 XL.  

[KH-Michael]

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

[vzw_customer_support]

We know how important it is to stay connected with family. We would be more than happy to assist you with getting to the bottom of this! We will be sending you a Private Note, so we can continue.