Can't answer phone calls microphone does not work
When you play music or use the speakerphone feature is there sound?
I can hear music and sounds but when I speak into phone the other person can't hear me. Same with the speakerphone.
I was checking to see if maybe the headphone jack was to blame, but even with lint in the mic, it would still pick up vibrations. Do you still have warranty on the unit?
I think so, it is only 5 months old.
Chat online through My Verizon-Contact Us-Live Chat, if you can or call them from another phone. They should send a replacement MAXX, that is, unless a fix is found during that time.
thanks
Welcome!
You came to the right place for help fire24. Have you tried using a bluetooth device? Are your callers able to hear you then? Does it happen on every call? Did you remove any screen protectors or case then test the calls?
AdaS_VZW
Follow us on Twitter at @VZWSupport
I'm having the same problem with my Droid Maxx. Callers can't hear me, and the phone doesn't register voice input. When I use a headset with its own mic, either wired or Bluetooth, everything works normally. I checked the phone's microphone and couldn't find any obvious obstruction, and I'm not using a case or screen protector.
I understand the importance of ensuring your device is in good working order fire24. Allow us to get to the bottom of your equipment conerns. Does the microphone on the device go out everytime you are on a call? Is there ay physical or water damage on the device? What software version do you have running on the device? To learn how to check click, http://vz.to/1M3CZDw
Thank You,
MichelleL_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT
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