An Accepted Solution is available for this post.
Can not answer phone calls, microphone does not work.
fire24
Enthusiast - Level 2
‎02-25-2015 11:46 AM

Can't answer phone calls microphone does not work

Labels (2)
Labels
0 Likes
Reply
10 Replies
An Accepted Solution is available for this post.
Re: Can not answer phone calls, microphone does not work.
Snn5
Legend
‎02-25-2015 11:49 AM

When you play music or use the speakerphone feature is there sound? 

0 Likes
Reply
An Accepted Solution is available for this post.
Re: Can not answer phone calls, microphone does not work.
fire24
Enthusiast - Level 2
‎02-25-2015 11:53 AM

I can hear music and sounds but when I speak into phone the other person can't hear me. Same with the speakerphone.

0 Likes
Reply
An Accepted Solution is available for this post.
Re: Can not answer phone calls, microphone does not work.
Snn5
Legend
‎02-25-2015 11:54 AM

I was checking to see if maybe the headphone jack was to blame, but even with lint in the mic, it would still pick up vibrations.  Do you still have warranty on the unit?

0 Likes
Reply
An Accepted Solution is available for this post.
Re: Can not answer phone calls, microphone does not work.
fire24
Enthusiast - Level 2
‎02-25-2015 11:56 AM

I think so, it is only 5 months old.

0 Likes
Reply
An Accepted Solution is available for this post.
Re: Can not answer phone calls, microphone does not work.
Snn5
Legend
‎02-25-2015 11:59 AM

Chat online through My Verizon-Contact Us-Live Chat, if you can or call them from another phone.  They should send a replacement MAXX, that is, unless a fix is found during that time.

Reply
An Accepted Solution is available for this post.
Re: Can not answer phone calls, microphone does not work.
fire24
Enthusiast - Level 2
‎02-25-2015 12:00 PM

thanks

Reply
An Accepted Solution is available for this post.
Re: Can not answer phone calls, microphone does not work.
Snn5
Legend
‎02-25-2015 12:10 PM

Welcome!

0 Likes
Reply
An Accepted Solution is available for this post.
Re: Can not answer phone calls, microphone does not work.
vzw_customer_support
Customer Service Rep
‎02-27-2015 11:49 AM

You came to the right place for help fire24. Have you tried using a bluetooth device? Are your callers able to hear you then? Does it happen on every call? Did you remove any screen protectors or case then test the calls?

AdaS_VZW
Follow us on Twitter at @VZWSupport 

0 Likes
Reply
An Accepted Solution is available for this post.
Re: Can not answer phone calls, microphone does not work.
Wizard4169
Newbie
‎02-28-2015 03:35 AM

I'm having the same problem with my Droid Maxx.  Callers can't hear me, and the phone doesn't register voice input.  When I use a headset with its own mic, either wired or Bluetooth, everything works normally.  I checked the phone's microphone and couldn't find any obvious obstruction, and I'm not using a case or screen protector.

0 Likes
Reply