I cannot receive picture messages. I have no problem sending them, but I don't receive them. It's like the message isn't even sent. It doesn't even show up in my thread and then "can't load." It's not there. This has happened with 2 people that I know of (both verizon customers), and who knows how many other people have tried.
When you send and receive pics are you doing it under wi-fi or data? I noticed when I first got my phone that it will only send pics if you are connected via data.
At home and work, Wi-Fi is connected. Anywhere else, it's turned on, but not connected.
I can send pictures with no trouble. I cannot receive any kind of media messages. Whether connected to wi-fi or not.
Odd...I would go to your nearest Verizon store or call them. Have you tried resetting the phone?
We need some additional information to determine why this is happening. Give us a call so we can make sure you are set up the right way. It sounds like a simple fix.