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Can't access features?

This started with all of my incoming calls being marked "Unknown". The forums mentioned adding the caller I.D. feature in my account. When I went into my account, Caller ID was listed as a prepackaged part of my plan, but there is no way for me to turn these on or off. Any ideas what might be happening?Here is the listed features followed by the optional features

Included Features:
Caller ID , International Services , 3-WAY CALLING , Call Waiting , No Answer or Busy Transfer , Account Alerts, Voice Mail .

Caller ID Block

Permanently blocks your number on Caller ID displays



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Re: Can't access features?
Customer Support
Here to help malaby! We really appreciate our customers who utilize their self service options. The caller ID option listed here, is that so that your number comes up private when you call another person.  What kind of feature are you trying to add to your account?
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