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Can't add Verizon email account to refurbished Moto X (2013)

I just got a replacement Moto X for my first one (the charging port stopped working). I've been able to set up all my other accounts, but for some reason can't establish my Verizon account.  I keep getting the error message, "email address or password are incorrect," although I've re-set my password twice.  I'm suspecting there's a difference between the PW my cellphone uses to access webmail and the PW my laptop's web browser/Outlook program uses to access email - but I don't know what that might be.  Suggestions?

TIA --


Re: Can't add Verizon email account to refurbished Moto X (2013)
Customer Support

JustaservantRVA, we want to make sure that you can get your email set up on your device without any issues. I would recommend on trying to follow the steps on this link to set up your Verizon email account: Please keep us posted.
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