Can't power up phone or charge

I was using my phone today and the battery went down to 13%, after the conversation I powered down the phone and then when I got home I put it on the charger. following 2 hours of supposed charging the phone just croaked. Now it will not even turn or or charge at all any help with this?@

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Re: Can't power up phone or charge
Customer Service Rep


Making sure you have a phone that works is definitely a priority for us. Hearing that you are having some trouble is certainly cause for concern. We will work to get to the bottom of this issue for you. Have you updated the software on the phone at all before this happened? Let's try to do a reset by pressing and holding the volume down button and the power buttom together for 10 seconds. If the phone responds it should show that it is turning on after 10 seconds. Please keep us posted on the outcome.

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