I have had my phone since August 2013 and in the last couple months I am unable to receive emails or notifications while my phone is connected to WiFi. I reboot my phone often and have tried resetting it. Nothing has worked. If I do not connect to WiFi there are many things my phone will NOT do certain things or it slows down tremendously. This isn't just a problem with my home WiFi, this happens anywhere I use WiFi. Does anyone have any ideas or suggestions?
jlynn87914,
Wi-Fi is a real life saver. So we want to get you back in the game ASAP. May I ask which software you phone is running currently? And when you say you tried resetting it, do you mean a hard reset where you deleted all the phone's information?
EvanO_VZW
Follow us on twitter @VZWSupport
Hello, I have a Droid Razr M by Motorola. I have not done a factory reset; however, I rebooted in safe mode and checked all my apps through Google Play. I wasn't too sure about what I was doing, but none of them seemed to make a difference in the performance of my phone (it also runs slow).
Thanks so much for that information, jlynn87914. You have done all of the steps needed prior to a hard reset to resolve this issue. It is really odd that the notifications are no longer working for the email. The last step is the factory reset http://vz.to/10FzQ9q. Please complete this and let us know how it works.
TamaraH_VZW
Follow us on Twitter @VZWSupport
I completed the factory reset and I still cannot receive my yahoo emails when connected to WiFi.
Hi jlynn87914,
I appreciate you doing the hard reset and am sorry you're still having issue. How does your device work apart from attempting to access wi-fi? Test the device by trying an alternate wi-fi connection at a different location to see if it allows access. If you're able to access wi-fi elsewhere, check with your local isp.
Edwin_VZW
Follow us on Twitter @VZWSupport
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