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Cannot receive or send picture texts
DanMuls
Member

Why is my moto X suddenly not sending or receiving picture text messages?

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Re: Cannot receive or send picture texts
vzw_customer_support
Customer Support

Hi DanMuls,

We want all your picture messages to have the green light to go! When did the issue start? Are you receiving a specific error message? Are you connected to Wi-fi or the VZW network? You need to be connected to the VZW network to send/receive picture messages.


Thanks,
PamelaF_VZW
Tweet us @vzwsupport

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